Valet Supervisor

Mystic Lake Casino Hotel; Prior Lake (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

Mystic Lake Casino Hotel in Prior Lake, MN, is looking for a Valet Supervisor to ensure excellent guest service by overseeing shuttle and valet operations. The role includes supervising staff, training new team members, and ensuring compliance with driving standards.

Candidates must be able to efficiently manage guest transportation, conduct inspections of shuttle buses, and handle various reports. This position plays a crucial role in maintaining service quality for our guests and team members.

Qualifications

• Supervises shuttle services and valet staff.
• Ensures compliance with driving standards.
• Trains and develops team members.

Responsibilities

• Monitors and evaluates driving habits of staff.
• Schedules team members based on business needs.
• Completes daily shift and performance reports.

Job description

Mystic Lake Casino
2400 Mystic Lake Blvd
Prior Lake, MN 55372, USA

Ensures excellent guest service by supervising the valet for our guests and shuttle bus for not only external but internal team members for the enterprise and Community business properties. Ensures effective guest service, handles/resolves guest issues and concerns, and is responsible for the protection of up to 1,000 guest vehicles. Drives shuttle buses and parks cars as needed.

Job Duties

Supervises shuttle services, ensuring shuttles are operated in an organized, efficient and safe manner to expedite transportation of internal and external guests throughout the enterprise and Community properties. Assigns shift routes accordingly. Driving is an essential function of this job. Team members must adhere to the driving standards determined by the Gaming Enterprise. Supervises valet staff, monitors driving habits, and ensures that performance requirements are satisfied. Monitors for unsafe conditions and reports findings to appropriate personnel. Schedules team members based on forecasted business needs. Trains and develops team members. Recommends and participates in team member reviews and recommends disciplinary actions. Completes team member scorecards. Conducts routine inspections of shuttle buses. Assists shuttle drivers with washing buses. Monitor shuttle buses for problems and facilitate regular bio-diesel runs. Assist with traffic control as needed. Maintains traffic flow and organization in valet staging and parking areas. Assists Transportation Services Assistant Manager in training drivers. Completes daily shift reports, attendance, performance reports, accident, damage, and injury reports.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.