Transportation Services Customer Experience Manager

uab; Town of Florida (NY); On-site; USD 53,000 - 85,000; Full time

Job summary

UAB Transportation is seeking a Customer Services Manager to lead the front office, supervise the customer service team, and ensure a seamless, positive experience for students, faculty, staff, patients, and visitors. The role focuses on delivering exceptional service, managing communications across channels, and maintaining accurate records and payment processing.

The role requires strong leadership, supervisory experience, and a customer-focused approach.

Qualifications

• Bachelor’s degree in Business Administration, Accounting, Communications, or a related field (3 years of related experience may substitute).
• Experience leading front-office teams and managing customer service delivery is preferred.

Responsibilities

• Provide leadership to the front office and supervise the customer service team.
• Oversee daily customer service operations and ensure accurate responses to inquiries.
• Manage payments, refunds, and financial transactions with reconciliation.
• Utilize parking management software (T2) and Oracle for data management.
• Develop and enforce departmental policies to ensure compliance and service quality.

Skills

Communication

Data analysis

Customer service

Leadership

Team management

Education

Bachelor's degree in Business Administration / Accounting / Communications / related field

Tools

T2

Oracle

CRM platforms

Job description

UAB Transportation is seeking a Customer Services Manager to lead the front office, supervise the customer service team, and ensure a seamless, positive experience for students, faculty, staff, patients, and visitors. The role focuses on delivering exceptional service, managing communications across channels, and maintaining accurate records and payment processing.

The role requires strong leadership, supervisory experience, and a customer-focused approach.