Transportation Service Manager-Surface Service Supervision (2094)

Southeastern Pennsylvania Transportation Authority; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 66,000 - 82,000; Full time

Benefits offered by this job

Healthcare coverage

Pension plan

Paid parental leave

Vacation and holidays

Wellness programs

Tuition reimbursement

Public Service Loan Forgiveness (PSLF)

Free SEPTA transportation pass

Job summary

Southeastern Pennsylvania Transportation Authority (SEPTA) is seeking a Transportation Service Manager-Surface Service Supervision in Philadelphia to lead supervision of surface transportation operations. This role handles administration, service quality, and performance across routes while coordinating with the Assistant Director of Transportation.

Qualified candidates will have an Associate Degree, 3 years in mass transit and 2 years in management, with CDL endorsements preferred and the

Qualifications

• Associate Degree, three years of mass transportation industry experience, and two years of managerial experience.
• Must have a valid driver’s license and be able to obtain a CDL with passenger and air brake endorsements; clean driving record.
• Must be proficient in basic mathematical computation and writing; a writing assessment will be given.
• Experience using Microsoft Word, Outlook and Excel; union environment experience is preferred.
• May be called into work outside normal hours and must be able to work day or night shifts, weekends and holidays.
• Must have reliable transportation to travel to multiple locations across varying shifts.

Responsibilities

• Manage service quality, including on-time performance, headways, and accessibility for passengers with disabilities.
• Troubleshoot minor vehicle issues and prepare necessary reports to maintain service.
• Prepare reports to the Assistant Director of Transportation on procedures, rules violations, and corrective actions.
• Inform the public during service disruptions and provide accurate route information and alternatives.
• Use tablets to compile reports and propose improvements for safer, more efficient movement of passengers and vehicles.
• Investigate accidents and injuries; conduct interviews and submit findings to leadership.
• Maintain rapport with area businesses, agencies, customers and the general public.
• Ensure fair treatment and equal opportunity for all employees; comply with safety policies.

Skills

Managerial experience

Verbal communication

Writing skills

Union experience

Education

Associate Degree

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Transportation Service Manager-Surface Service Supervision (2094)

City: Philadelphia

Secure Your Future with SEPTA – A Leader in Transportation!

TheSoutheastern Pennsylvania Transportation Authority (SEPTA)is thesixth-largesttransportation system in the U.S., connecting communities across a2,200-square-mile service region. SEPTA isat the forefront of innovationin the transit industry, ensuring reliable and efficient services while driving economic growth in thePhiladelphia region.

Only candidates who are authorized to work in the United States without sponsorship, will be accepted at this time.

We are proud to be recognized as:

2023 FORBES Best in State Employer

Philadelphia Employer of Choice for 2024

We are seeking to hire candidates for ourTransportation Service Manager-Surface Service Supervision (2094).

Opening Date: 10/13/2026

Closing Date: 10/20/2026

Job Grade: SAM 37

Salary Range:$65,936.00-$82,420.00

OVERALL DESCRIPTION

In addition to the regular responsibilities of the individual’s primary job (Service Supervisor), the Transportation Service Manager will assume the responsibility for administrative and operational activities relating to all transportation functions within Surface Transportation.

SPECIFIC RESPONSIBILITIES

• Manages service, including accident prevention and investigation, on time performance and headways, investigates and addresses customer complaints and concerns, promotes accessibility for passengers with disabilities.
• Troubleshoots/corrects and completes necessary reports for minor mechanical vehicular problems in order to maintain service.
• Completes appropriate reports to Assistant Director of Transportation re: operating procedures, violation of rules, and recommends corrective action. Prepares observation reports.
• Communicates with the public to resolve complaints during service disruptions. Provides route and service information to the public, ensuring that passengers receive proper information concerning service delays and alternate service.
• Prepares proper reports utilizing a tablet. Recommends corrective actions and works with the Assistant Director of Transportation and other relevant personnel to improve the safe and efficient movement of passengers and vehicles.
• Performs immediate and thorough accident investigations, as well as employee injury and potential substance abuse investigations; interviews as required, and submits reports to Assistant Director.
• Completes proper reports and recommends corrective actions, works with Assistant Director of Transportation and personnel to improve safe, efficient vehicle and passenger movement.
• Maintains rapport with area businesses, government agencies, customers and the general public.
• Ensures fair treatment and equal opportunity for all employees in section/department.
• Complies with all Authority and departmental safety and security policies and procedures as well as all applicable job safety responsibilities. Reports any safety concerns, compromises or hazards affecting operations, the public, self and/or other employees. Responsible for personal safety and is encouraged to promote the safety of others.
• Will be required to gain an acceptable level of proficiency within the defined time frame in using emerging technologies as these are adopted for use by Transportation Managers in Service Supervision within Surface Transportation
• Perform other duties as assigned/required.

QUALIFICATIONS AND EXPERIENCE

• Associate Degree, three years of mass transportation industry experience, and two years of managerial experience.
• Must have a valid driver’s license and the ability to obtain a CDL with passenger and air brake endorsements.
  • Clean driving record in the last 3 years.
  • If offered the position after interview, candidates will be required to attend company-paid CDL training.
  • No CDL or Permit - You will be required to obtain a CDL permit (preferably Class B) before your tentative start date.
• Must be proficient in basic mathematical computation and writing skills. An assessment will be administered by the Testing Center prior to an interview. A passing score of 60% or better is required.
• Experience using Microsoft Word, Outlook and Excel.
• Experience working in a Union environment.
• May be called into work, outside of normal duty hours (7 days a week, 24 hours a day).
• Must be able to workday or night shifts, weekends and holidays.
• Must have reliable transportation to travel to several reporting locations across varying shifts, in which mass transit is not always running.
• Must possess polished management skills, (i. e., ability to organize, manage and motivate personnel in the performance of their duties).
• Must demonstrate effective verbal skills and clarity in report writing. A writing skills assessment exam will be administered prior to the interview process. Candidate must pass the exam to be considered for an interview.
• Must be capable of performing strenuous physical tasks including: shoveling snow to free stuck buses; lifting bags of salt.

Why Join Our Team? Enjoy Outstanding Benefits!

Comprehensive Healthcare Coverage – Medical, prescription, dental, and vision plans with little to no employee premiums.

Retirement Security – Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan to build your financial future.

Work-Life Balance – Enjoy paid parental leave, generous vacation time, and paid holidays to recharge and spend time with loved ones.

Employee Wellness– Access wellness programs and resources to support your physical, mental, and emotional well-being.

Invest in Your Growth – We offer tuition reimbursement to support your education and career advancement.

Student Loan Assistance – Our positions qualify for the Public Service Loan Forgiveness (PSLF) program, helping you manage and reduce student debt.

Free Travel Perks – Receive a FREE SEPTA Transportation Pass, giving you unlimited access to all SEPTA services!

Join us and take advantage of these incredible benefits while making a difference in your community!

SEPTA is an Equal Opportunity Employer.

SEPTA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.