Transportation Quality Support Technician (Bilingual)

Transportation; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Charlotte-Mecklenburg Schools is seeking a Technician, Transportation Quality Support (Chambers) to provide transportation-specific information and quality customer service to district staff, parents and the public.

Under supervision, you will assist with daily operational tasks, respond to questions, collect data for GPS software, and help maintain records and reports. A high school diploma or GED and at least two years of related experience are required; fluency in Spanish is preferred.

Qualifications

• High school diploma or GED required.
• Minimum of two years of related experience.
• Fluency in Spanish preferred.
• Equivalent combination of education and experience.

Responsibilities

• Adhere to all state, federal, and local laws, policies, and procedures.
• Ensure daily operations coverage as well as communicating information to internal and external customers.
• Provide accurate, timely, and comprehensive information to parents, district staff, and other members of the general public.
• Absorb and translate complex information quickly and share it accurately with members of the public in a manner that is easy to understand.
• Assist with the data collection for GPS software as well as any other technology used within the department.
• Serve as a conduit between the CMS transportation department and the general public.
• Maintain records and prepare reports.
• Perform related work as assigned or required.

Skills

Customer service

Spanish language

Clerical work

Communication

Education

High School Diploma or GED

Tools

GPS software

Job description

Charlotte-Mecklenburg Schools is seeking a Technician, Transportation Quality Support (Chambers) to provide transportation-specific information and quality customer service to district staff, parents and the public.

Under supervision, you will assist with daily operational tasks, respond to questions, collect data for GPS software, and help maintain records and reports. A high school diploma or GED and at least two years of related experience are required; fluency in Spanish is preferred.