Transportation Program Assistant

Getactivewoodcounty; Wisconsin Rapids (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Wisconsin Retirement System

457 deferred compensation plan

Vacation and Sick Time, start accruing

Holiday Pay

Flexible Spending Account

Life Insurance

Short/Long Term Disability

Wellness Program

Public Student Loan Forgiveness (PSLF)

Job summary

The Wood County Human Services Department seeks a Transportation Coordinator to organize daily bus routes, schedule driver coverage, and respond to public inquiries. You will ensure accurate record-keeping, coordinate volunteers, and support grant reporting for transportation programs.

Qualifications include an Associate degree and four years in transportation or customer service, plus strong computer and communication skills. Travel to various sites may be required.

Qualifications

• Associate degree required; four years of transportation or customer service experience preferred.
• Ability to work with diverse populations and communicate effectively in writing and verbally.
• Proficiency with basic office software and the ability to learn updates and changes as needed.

Responsibilities

• Coordinate daily bus routes and driver schedules; manage vacation coverage and driver liaison.
• Respond to public transportation inquiries, assess needs, determine eligibility, and arrange services.
• Maintain ridership and financial records; prepare monthly/annual reports for transportation grants.
• Coordinate volunteer drivers and ensure safety policies are followed.
• Assist with grant writing, budget development, and program presentations.

Skills

Customer service

Diversity awareness

Computer literacy

Attention to detail

Communication skills

Education

Associate degree in Business, Communications, Human Services or related field

Job description

Wood Countyis an Equal Opportunity Employer (M/F/D/V).

The Wood County Human Services Department has great passion for helping the members of our community. As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality services is a shared goal across all departments.

Who We Are:

The Wood County Human Services Department has great passion for helping the members of our community. As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality services is a shared goal across all departments.

What We Offer:

In addition to who we are, Wood County team members are offered competitive salaries, flexible schedules, and an excellent benefits, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Wisconsin Retirement System
• 457 deferred compensation plan
• Vacation and Sick Time, start accruing on your first day!
• Holiday Pay
• Flexible Spending Account to set aside pre-tax dollars for childcare and medical expenses
• Life Insurance
• Short/Long Term Disability
• Wellness Program
• Public Student Loan Forgiveness (PSLF) Program

General Function

The general function of this position is to coordinate and dispatch daily operations and participate in the development of new transportation services.

Responsibilities

A. Essential Functions

1. Coordinate daily bus routes for bus drivers. Coordinate and schedule driver vacation coverage. Act as a liaison between drivers and drop off locations.
2. Receive phone calls from the public regarding a variety of transportation assistance questions, assess client needs; determine eligibility and arrange for transportation services. Write and speak clearly and concisely to communicate program requirements.
3. Treat customers and co-workers with respect and sensitivity.
4. Maintain records on ridership, repairs, maintenance, and daily receipts
5. Complete passenger’s reconciliation of their payments and bills.
6. Work with insurance providers to receive authorizations for ridership.
7. Coordinate volunteer driver program. Match customers’ needs with available volunteer drivers. Recruit and recertify volunteer drivers.
8. Complete monthly, semi-monthly and annual reports for transportation grants.
9. Coordinate transportation for community and social service providers, while providing consistent excellent customer service.
10. Responsible to know and practice the Safety policies of the County. Perform all job tasks in a safe and prescribed manner.
11. Must be familiar with and exemplify the Wood County Core Values and serve with courtesy and respect in accordance with the Wood County Code of Conduct.

B. Other Duties

1. Grant writing for funding of various transportation programs.
2. Make presentations to community groups of the services offered through the Transportation program.
3. Assist in development of annual transportation budget.
4. Provide backup coverage for the Community Resources Receptionist.
5. Assist with processing applications for the Energy Assistance program.
6. Any other duties as may be assigned.

Job Qualifications

Experience, Training, Qualifications

Associate degree in Business, Communications, Human Services or a related field. An equivalent combination of education and work experience with four (4) years’ experience in a transportation or customer service field. The ability to work with diverse populations. Working knowledge of computers and basic word processing and learn any upgrades and changes that may occur. Ability to work under pressure, independently and attention to detail is required. Basic everyday living skills are needed, as is the ability to understand and follow oral and written directions and to communicate effectively, verbally and in writing. Reading, writing, adding, and subtracting is needed for maintaining and creating various reports, letters, and data entry. This position may require travel to and from off-campus sites. Individual may use personal vehicle or other means of reliable transportation.

Basic office equipment used – telephone, calculator, copy machine, computer terminal, printing equipment, and FAX machine.