Transportation Planner II - Clinical Supply Logistics

ICON Strategic Solutions; West Point (CA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Annual leave

Health insurance

Retirement planning

LifeWorks program

Job summary

ICON plc is seeking a Transportation Planner Specialist II to support clinical supply logistics, shipping execution, and coordination across ERP, TMS, and Microsoft Office platforms. You will track shipments, manage exceptions, and collaborate with cross‑functional teams to ensure on‑time delivery of pharmaceutical products for global programs.

The role requires strong communication, project management, analytical thinking, and problem‑solving abilities, with at least 3+ years of related

Qualifications

• Bachelor’s degree preferred; candidates with relevant experience may also be considered.
• Minimum of 3+ years of related experience with a degree.
• Candidates without a degree should have 6+ years of relevant experience.
• Strong communication and project management skills.
• Ability to collaborate effectively across functions and teams.
• Strong analytical thinking and problem-solving capabilities.
• Detail-oriented with strong organizational skills.
• Advanced proficiency with software tools, including ERP, TMS, and Microsoft Office tools.
• Ability to make higher-level connections within the function and understand how transportation activities impact broader supply chain outcomes.
• Self‑motivated with the ability to mentor others and contribute to team development.

Responsibilities

• Track and trace shipments across assigned transportation lanes to ensure timely delivery and adherence to routing plans.
• Monitor carrier portals, emails, and EDI updates for shipment status, exceptions, and service-related issues.
• Proactively update shipment milestones in TMS and ERP systems to maintain accurate and timely transportation data.
• Support and/or execute booking arrangements according to routing guides for Distribution Centers and ad-hoc business requestors.
• Expedite urgent or aging orders to support on-time performance.
• Identify transportation exceptions such as missed pickups, delays, damages, service failures, or capacity constraints.
• Initiate corrective actions and follow established escalation pathways to resolve transportation issues.
• Document escalations, root causes, and resolutions in the appropriate case or ticketing system.
• Perform root cause analysis on service failures using data review and process mapping.
• Identify systemic drivers of transportation issues and propose corrective actions to improve performance.
• Review import customs documentation and prepare clearance instructions for brokers supporting shipments into Canada.
• Ensure transportation-related documentation is accurate, timely, and aligned with business and compliance expectations.
• Support shipment execution while working closely with Trade Compliance, Logistics, and external partners.
• Collaborate with Clinical Supply Planning, Master Planning, Country Clinical Operations, Logistics, Trade Compliance, and external partners to support transportation activities.
• Provide courteous and timely responses to internal and external inquiries through email, phone, and chat.
• Communicate shipment updates, risks, and resolution plans to appropriate stakeholders.
• Work across functions to support business objectives and ensure alignment with supply chain needs.
• Support the development and maintenance of routing strategies and lead‑time management.
• Serve as a functional area subject matter expert for transportation-related initiatives and projects.
• Support quarterly business reviews with carriers and business units.
• Drive tasks to completion, including work that requires autonomy, judgment, and the ability to navigate ambiguity.

Skills

Communication

Project management

Analytical thinking

Problem solving

Detail oriented

Collaboration

Education

Bachelor’s degree preferred

Tools

ERP

TMS

Microsoft Office

Job description

ICON plc is seeking a Transportation Planner Specialist II to support clinical supply logistics, shipping execution, and coordination across ERP, TMS, and Microsoft Office platforms. You will track shipments, manage exceptions, and collaborate with cross‑functional teams to ensure on‑time delivery of pharmaceutical products for global programs.

The role requires strong communication, project management, analytical thinking, and problem‑solving abilities, with at least 3+ years of related