Transportation Permits & Carrier Support Specialist

State of Oklahoma; Oklahoma; On-site; USD 49,000 - 59,000; Full time

Job summary

State of Oklahoma Transportation Customer Specialist position within CMV Operations offers a dynamic role handling commercial transportation registrations and permits. You will analyze carrier information, interpret laws and policies, and ensure safe travel through Oklahoma.

The role requires strong communication, problem solving, and proficient use of Microsoft Office, OkiePros, and permit software. Community engagement and accurate record-keeping are essential to success.

Qualifications

• Bachelor's degree in accounting, business, public administration or related field plus one year of qualifying experience; or an equivalent combination of education and experience.
• One year of qualifying experience in customer service, auditing, or a closely related field.

Responsibilities

• Accept calls from registrants/carriers to provide customer service and direct inquiries to the proper authority.
• Compute and collect Oversize/Overweight permit fees via cash, surety bond, or credit card.
• Navigate permit software and route permits to the appropriate staff.
• Prepare correspondence, reports, and materials for registrant/carrier needs.
• Maintain records and correspondence related to registrants/carriers.
• Ensure maps and rules are up to date with current information.
• Answer inquiries or direct public to proper authority on state/federal laws and regulations.
• Review and audit forms for completeness and accuracy; resolve invalid information and inquiries.
• Verify complete applications for permit approval; coordinate with divisions to resolve issues.
• Coordinate with divisions/other agencies to clarify policies and procedures and route materials for processing.

Skills

Verbal communication

Written communication

Problem solving

Microsoft Office

OkiePros

Permit Software

Call center

Interpersonal skills

Accounting basics

Regulatory knowledge

Map interpretation

Business practices

Education

Bachelor's degree in accounting, business, public administration or related field

Tools

Microsoft Office

OkiePros

Permit Software

Job description

State of Oklahoma Transportation Customer Specialist position within CMV Operations offers a dynamic role handling commercial transportation registrations and permits. You will analyze carrier information, interpret laws and policies, and ensure safe travel through Oklahoma.

The role requires strong communication, problem solving, and proficient use of Microsoft Office, OkiePros, and permit software. Community engagement and accurate record-keeping are essential to success.