Transportation Customer Specialist
State of Oklahoma
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Job summary
State of Oklahoma Transportation Customer Specialist position within CMV Operations offers a dynamic role handling commercial transportation registrations and permits. You will analyze carrier information, interpret laws and policies, and ensure safe travel through Oklahoma.
The role requires strong communication, problem solving, and proficient use of Microsoft Office, OkiePros, and permit software. Community engagement and accurate record-keeping are essential to success.
Qualifications
- Bachelor's degree in accounting, business, public administration or related field plus one year of qualifying experience; or an equivalent combination of education and experience.
- One year of qualifying experience in customer service, auditing, or a closely related field.
Responsibilities
- Accept calls from registrants/carriers to provide customer service and direct inquiries to the proper authority.
- Compute and collect Oversize/Overweight permit fees via cash, surety bond, or credit card.
- Navigate permit software and route permits to the appropriate staff.
- Prepare correspondence, reports, and materials for registrant/carrier needs.
- Maintain records and correspondence related to registrants/carriers.
- Ensure maps and rules are up to date with current information.
- Answer inquiries or direct public to proper authority on state/federal laws and regulations.
- Review and audit forms for completeness and accuracy; resolve invalid information and inquiries.
- Verify complete applications for permit approval; coordinate with divisions to resolve issues.
- Coordinate with divisions/other agencies to clarify policies and procedures and route materials for processing.
Skills
Education
Tools
Job description
Director - General Counsel - Assistant General Counsel - Permits Office
Transportation Customer Specialist
345 DEPARTMENT OF TRANSPORTATION
Director - General Counsel - Assistant General Counsel - Permits Office
Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Full time
Regular
$54,000
- Our benefits go beyond the basics, offering annual benefit allowances, a variety of health, dental, and vision plan options, paid annual and sick leave that rolls over each year, 11 paid holidays, robust retirement savings plans, and an EAP & wellness program to support you every step of the way.
- The benefits allowance covers up to $20,538.24 for employees and their dependents to enroll in benefits.
- The State offers several different medical, dental, and vision plans to better fit your needs. Including options to enroll in a Health Savings Account (HSA) or a Flexible Spending Accounts (FSA).
- Pathfinder Defined Contribution Plan: available to employees who began State employment after November 1st, 2015.
- Employer matches 6% with an employee contribution of 4.5%.
- Employer matches 7% with an employee contribution of 7% or above.
- OPERS Defined Benefit Plan: available to returning employees who were previously enrolled in OPERS.
- 15 days accrued annually during the first 1–5 years of service.
- 18 days accrued annually for 5–10 years of service.
- 20 days accrued annually for 10–20 years of service.
- 25 days accrued annually for over 20 years of service.
- Sick leave: Accrued at 15 days per year
- 11 paid holidays per year
- Longevity payments are paid annually to eligible State employees with a minimum of 2 years of State service.
- EAP is a cooperative effort between employees and administration to help employees gain access to professional services in resolving personal problems.
Position Title: Transportation Customer Specialist
Department: CMV Operations
Division: 9
Reports to: Transportation Specialist IV
Location: 200 NE 21st Street, OKC, OK 73105
FLSA Status: Non-Exempt
Positions in this job family are assigned responsibilities related to providing professional and technical services and assistance to commercial transportation operations for registrants/carriers both in the United States and internationally. This position will analyze information presented by carriers to determine the registrants/carrier’s load and provide assistance in interpreting and applying current laws, policies, and procedures for safe travel through the state of Oklahoma.
- Be available to accept calls from registrants/carriers to provide customer service and help as needed by the registrants/carriers and has the ability to properly answer inquiries or direct the customer to the proper authority as related to various state and federal laws/statues and/or rules/regulations.
- Must show the ability to generate the proper permit, determine and collect the correct Oversize and/or Overweight fees for issued permits via cash, surety bond account, or credit card.
- Ability to navigate efficiently and correctly through the permit software program and route permits with special circumstances to the proper employee in the division. ie: supervisors, heavy weight specialist, restriction manager, escort specialist, etc.
- Prepare correspondence, reports, and other materials related to registrant/carriers needs
- Maintain various records and correspondence related to registrants/carriers as needed
- Responsible for ensuring that maps, construction lists, and rules and regulations are up to date and reflect the most current information
- Has the ability to properly answer inquiries from the public, or direct the public to the proper authority as related to various state and federal laws/statues and/or rules/regulations.
- Review, audit, and edit forms to verify computations, completeness and status; resolves invalid information and responds to registrants’/carriers’ inquiries on a full range of registrations, applications, insurance requirements, federal requirements, explains the provisions of various registrations, license or certificate laws.
- Verify complete applications and requirements needed for the registrant/carrier to be approved to apply for permit.
- Coordinates with other divisions, sections, or agencies as needed to clarify policies and procedures, determine status of individual accounts, issue clearances, and resolve problems; routes requests for materials, publications, or information to appropriate units for processing.
- Strong, professional verbal and written communication skills
- Strong problem-solving skills
- Adequate computer skills, including Microsoft Office products, OkiePros, Permit Software, and other programs as needed or assigned
- Ability to work in an inbound call center environment
- Ability to work with and maintain good working relationships both internally and externally
- Knowledge of basic accounting methods and principles
- Knowledge of various registrant/carrier registration process and procedures
- Ability to learn and apply the state, agency, and federal laws, regulations, and policies governing interstate and instrastate motor carriers,
- Ability to interpret furnished maps and charts to accurately route oversize and/or overweight loads
- General knowledge of business practices related to state and federal regulations, business documents and records to verify compliance with properly operating a business
Education and Experience requirements at this level consist of a bachelor’s degree in accounting, business, public administration or a closely related field plus one additional year of qualifying experience.; or an equivalent combination of education and experience, substituting one year of experience in accounting, bookkeeping, tax revenue, apportioned vehicle registration, customer service, auditing, or closely related work for each year of the required education plus one additional year of qualifying experience. One year of qualifying experience in customer service, auditing, or a closely related field.
- Front Desk Representative
- Heavy Haul Permit Specialist for Superloads
- Escort Specialist
- Restriction Manager
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
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