Transportation Ops & Customer Support Specialist

Applitrack; Stillwater (MN); On-site; USD 34,000 - 40,000; Full time

Job summary

Stillwater Area Public Schools is seeking a Transportation Administrative and Customer Service Specialist to provide front-line support, ticket coordination, records management, and substitute van driving for district routes. The role requires strong customer service, organizational skills, and the ability to manage routine transportation operations.

The position works 260 days per year, Monday through Friday, 8 hours per day, with a non-exempt status.

Qualifications

• High school diploma or GED required.
• Valid Minnesota Class D driver license (Class C preferred).
• Ability to meet district qualification, background, driving-record, training, and medical requirements for Type III vehicle operation.
• Experience in dispatch, customer service, office administration, transportation, records management, or time-sensitive service environment.
• Experience with student transportation, children, families, or diverse populations preferred.

Responsibilities

• Manage the transportation phone line, email, and help-ticket system; receive, categorize, document, track, follow up on, and close requests.
• Gather missing information, answer routine family and staff questions, explain transportation guidelines, and assist with MyRide and other transportation resources.
• Receive stop-change and service requests, confirm completeness, route for technical review, and communicate routine decisions by coordinator or supervisor.
• Maintain a tracking system for outstanding requests and follow-up items; identify overdue or recurring concerns for escalation.
• Remain calm and professional when handling high-volume calls from families; de-escalate concerns and communicate clearly.
• Receive driver absence notices, coordinate coverage, and assign daily routes as directed by Supervisor.
• Communicate routine student/route changes to drivers, monitor service, and respond to delays within procedures.
• Coordinate district vehicle assignments and track inspection, maintenance, fuel, mileage, and service information.
• Serve as primary substitute driver for district vans and provide additional Type III transportation as assigned.
• Safely transport students and staff; conduct pre-trip and post-trip inspections; maintain records; follow district/state/federal requirements.
• Provide administrative support to Transportation Supervisor and Coordinators.
• Maintain department files, transportation data, route rosters, maps, and records-retention practices.

Skills

Customer service

Dispatch

Office administration

Records management

Communication

Problem solving

Education

High school diploma or GED

Tools

MyRide system

Transportation software

Job description

Stillwater Area Public Schools is seeking a Transportation Administrative and Customer Service Specialist to provide front-line support, ticket coordination, records management, and substitute van driving for district routes. The role requires strong customer service, organizational skills, and the ability to manage routine transportation operations.

The position works 260 days per year, Monday through Friday, 8 hours per day, with a non-exempt status.