Temporary School Transportation Support Representative

Andover Public Schools; Andover (MA); On-site; USD 41,000 - 48,000; Part time

Job summary

Andover Public Schools (APS) is seeking a part-time School Transportation Support to assist families and school staff with daily bus operations, provide route updates, and deliver calm, friendly customer service. The role handles calls about stops and delays, researches late buses with dispatchers, documents issues, and works with the Transportation Manager to resolve questions.

This position requires reliability, clear communication, and the ability to stay composed in a fast-paced transport

Qualifications

• Strong listening, communication, organizational and problem-solving abilities.
• Basic knowledge of Microsoft Word and Excel.
• Experience in customer service or call centers is helpful.

Responsibilities

• Answer calls from parents, guardians, and school staff about bus stops, times, and delays.
• Research late buses, missed stops, and transportation concerns with dispatchers.
• Log complaints and feedback in electronic systems.
• De-escalate situations with professional customer service.
• Coordinate with the Transportation Manager and other personnel to address complex transportation questions.
• Provide timely updates on route delays and schedule changes.

Skills

Listening

Communication

Organizational

Problem Solving

Computer Proficiency

Tools

Word

Excel

Job description

The School Transportation Support Representative answers incoming calls from parents and school staff, solves bus schedule issues, provides timely updates on route delays in coordination with the Transportation Manager and provides general support to the transportation officer. Includes support for large yellow bus services as well as special education transportation.

Job Overview

• Role: School Transportation Support

• Purpose: Help families and schools with daily bus operations and provide clear, calm customer service.

Key Responsibilities

• Answer Calls: Handle phone calls from parents, guardians, and school staff about bus stops, times, and delays.

• Solve Problems: Research late buses, missed stops, missing students and other transportation concerns by talking with dispatchers and utilizing GPS tracking and other transportation systems.

• Log Issues: Accurately document complaints, questions, service issues, and feedback in electronic systems.

• De-escalate Situations: Provide customer service to families in a professional manner.

• Problem Resolution: Work in conjunction with the Transportation Manager, dispatchers, school staff, and other personnel to address specialized or complex transportation questions and concerns

• Provide Updates: Communicate timely and accurate information regarding route delays, schedule changes, and other transportation-related issues.

Qualifications

• Skills: Strong listening, communication, organizational, and problem solving skills, and basic computer proficiency.

• Microsoft Office: Basic working knowledge of Microsoft Word and Excel.

• Transportation Knowledge: Knowledge of school transportation operations, routing, or related transportation services is a plus.

• Experience: Previous customer service, call center, school transportation, or related experience is helpful.

• Traits: Patient, reliable, professional, and able to work effectively in a fast-paced, time-sensitive environment.

Hours and Pay Rate:

• Hours: Part-time; 2:00 pm - 4:30 pm

• Days: Monday - Friday

• Hourly Rate: $30 - $35 per hour based on prior experience

Andover Public Schools (APS) seeks candidates who embody our ethos, which includes valuing the identities of all students, high expectations for all students, teaching excellence, collaboration, innovation, respect, and responsibility.

APS is committed to hiring and supporting a racially and ethnically diverse faculty and staff. Racially and ethnically diverse teachers produce a myriad of positive outcomes for all students, especially the most historically marginalized students.