Transportation Operations Manager

C; Roswell (GA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive Medical Insurance

Vision and Dental Insurance

Company Matching Retirement Plan

Paid Time Off

Job summary

C&S Chemicals is seeking a Transportation Operations Manager in Roswell, GA to oversee the day-to-day dispatch, routing, and driver management for a dedicated fleet across multi-state lanes. Lead performance against KPIs and contribute to SOPs while ensuring safe, compliant operations.

You will own daily dispatch execution, coordinate with external carriers when capacity is tight, and drive improvements to dispatch tools and planning processes.

Qualifications

• 4+ years of experience in transportation operations, driver management, or carrier management.
• Hands-on routing or load-planning experience.
• Experience coaching or supporting drivers day to day.
• Knowledge of DOT/FMCSA regulations and HOS rules.
• Familiarity with dispatch/TMS software and standard office tools.
• Strong communication skills and ability to stay calm under pressure.

Responsibilities

• Dispatch & routing: build and manage daily schedules for a dedicated group of drivers across multi-state lanes.
• Driver leadership: serve as the direct manager and day-to-day point of contact for your driver group; recruit and hire, onboard and train.
• Safety & compliance: ensure adherence to DOT/FMCSA/OSHA rules and maintain logs and certifications.
• Outside carrier coordination: tender loads to third-party carriers and monitor performance.
• Operations & communication: act as the hub between drivers, dispatch, customers, and loading facilities; align with CSRs and account managers.
• Administrative & reporting: review timecards, payroll, rosters, and provide KPIs to senior management.
• Beyond the day-to-day: help develop SOPs, improve dispatch tools, and drive proactive planning.

Skills

Transportation operations

Driver management

DOT/FMCSA regulations

Dispatch software

Communication skills

After-hours availability

Tools

TMS software

ELD platforms

Job description

Job DetailsJob Location: Corporate Headquarters - ROSWELL, GA 30076Position Type: Full TimeSalary Range: $65,000.00 - $85,000.00 SalaryOn-Site M-F: Corporate Office - Roswell

Join Our Logistics Team!

Do you have a passion to manage dedicated fleet across multi-state lanes, while also helping to build and professionalize how the operation runs? C&S Chemicals is seeking a Transportation Operations Manager to join our growing Operations team in Roswell, GA.

Position Summary:

The Transportation Operations Manager is responsible for the day-to-day dispatch, routing, and driver management of a dedicated fleet across multi-state lanes, while also helping to build and professionalize how the operation runs. This role owns daily dispatch execution: planning efficient, compliant routes, adjusting in real time to disruptions, and coordinating with outside carriers when internal capacity is committed. It also serves as the direct manager and point of contact for the driver group. Beyond daily execution, this position contributes to how the operation improves over time: helping develop SOPs, owning performance against KPIs (on-time delivery, driver utilization, loads per day, cost per load), and supporting the move toward more proactive dispatching and better dispatch/routing tools. This role requires strong communication and sound judgment under pressure, availability to drivers during off-hours when they are on the road, and a hands-on approach to turning process improvements into lasting practice.

Essential Duties & Responsibilities:

Dispatch & Routing (Daily Execution)

• Build and manage daily dispatch schedules for a dedicated group of C&S drivers across multi-state lanes
• Plan efficient routes that account for loading windows, delivery appointments, transit times, and DOT hours-of-service limits
• Adjust dispatch plans in real time as conditions change: breakdowns, delays, weather, and customer reschedules
• Provide hands-on dispatch coverage when members of the dispatch team are out of office or during staffing transitions

Driver Leadership

• Serve as the direct manager and day-to-day point of contact for your driver group
• Partner with HR to recruit and hire new drivers
• Coordinate onboarding and training for new drivers; schedule ongoing training and refreshers
• Coach drivers on performance, service, and professionalism; address issues early and fairly
• Conduct performance evaluations and incentive reviews
• Administer corrective action and discipline when needed, consistently and in line with company policy
• Hold routine driver meetings to reinforce safety, policy, and operational updates
• Monitor driver hours and availability to build legal, realistic dispatch plans
• Support driver retention through consistent communication, fair load distribution, and responsive problem-solving

Safety & Compliance

• Ensure adherence to DOT, FMCSA, OSHA, and company safety regulations across the fleet
• Conduct safety audits, ride-alongs, and driver observations
• Support accident investigations, incident reviews, and root-cause analysis; put corrective actions in place.
• Maintain accurate driver hours, HOS logs, and ELD/telematics records
• Coordinate with the Safety Department on driver certifications, driver qualification files, and medical cards

Outside Carrier Coordination

• Tender loads to third-party carriers when internal capacity is committed
• Serve as the point of contact for outside carriers on active loads: pickup confirmations, in-transit updates, and delivery verification
• Track outside carrier performance and flag issues

Operations & Communication

• Act as the communication hub between drivers, dispatch, customers, and loading facilities
• Partner closely with our CSRs and Account Managers to keep delivery schedules aligned with customer commitments and to get ahead of changes before customers feel them
• Monitor trucks on the road and proactively communicate delays or changes to the teams and customers affected
• Maintain accurate dispatch records, delivery confirmations, and daily status reporting

Administrative & Reporting

• Review and approve driver timecards and PTO requests
• Work with HR and Payroll to keep driver pay and time entries accurate and on time
• Maintain accurate driver rosters and transportation documentation
• Provide transportation reports, delivery metrics, and driver performance data to senior management

Beyond the Day-to-Day

• Work with the Director of Logistics to evaluate how we plan, route, and dispatch today and help define what better looks like
• Help develop and document SOPs for the operation
• Help us keep moving toward proactive dispatching, building plans as far ahead as customer demand and production allow
• Own day-to-day performance against the operation's KPIs (on-time delivery, driver utilization, loads per day, cost per load)
• Contribute to the evaluation of dispatch and routing tools and support implementation when we adopt one

Schedule & Availability

• In-office Monday through Friday, 40 hours/week, based in Roswell, GA
• Our operation runs primarily Monday through Friday; drivers occasionally run weekend loads. When your drivers are on the road, including evenings and weekends, you're expected to be reachable and available to them
• After-hours involvement is typically phone/text-based problem-solving, not additional office time

Qualifications

What We're Looking For

Required

• 4+ years of experience in transportation operations, driver management, or carrier management
• Hands-on routing or load-planning experience. You've built the schedule, not just worked it
• Experience managing, coaching, or supporting drivers day to day
• Working knowledge of DOT/FMCSA regulations, including hours-of-service rules, and how they shape dispatch planning
• Comfort with dispatch/TMS software, ELD platforms, and standard office tools
• Strong communication skills. Much of your day is on the phone with drivers, customers, and carriers
• Ability to stay calm, prioritize, and make sound decisions when multiple issues hit at once
• Willingness to be reachable after hours and on weekends when your drivers are running

Preferred: Tactical Skills

• Experience with tanker, bulk liquid, or hazmat freight
• Experience in tendering freight to and managing third-party carriers
• Familiarity with hazmat shipping documentation and placarding requirements
• CDL experience or a driving background (helpful for driver credibility, not required)

Preferred: Strategic Skills

• A track record of improving how things run: processes you helped build, rollouts you led, or metrics you moved
• Experience developing SOPs, KPIs, or performance reporting for an operations team
• Experience evaluating or implementing TMS, routing, or dispatch software
• Experience introducing new tools or processes to a team and driving adoption

Other Duties:

Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy. Performs other duties as assigned.

Physical Requirements:

• Ability to sit for extended periods and use a computer for most of the workday
• Occasional lifting of office supplies and materials
• Occasional travel may be required to attend training and company meetings
• Reasonable accommodation can be made for individuals with disabilities

About Us:

C&S Chemicals is a fast-paced, innovative company that takes pride in delivering effective solutions that make an impact. Our team thrives on collaboration, growth, and breaking new ground in an ever-evolving chemical industry. Join us as we continue to lead with Dedication, Integrity, Reliability, and Teamwork to be the premier supplier of chemical solutions while fostering a collaborative and people-focused environment.

Why Join C&S Chemicals?

• Comprehensive Medical Insurance to keep you and your family healthy.
• Vision and Dental Insurance because we know every detail matters.
• Company Matching Retirement Plan to help secure your future.
• Paid Time Off because we value work-life balance.
• The opportunity to work with a team that embodies integrity, reliability, and dedication every day.

C&S Chemicals: Solutions You Can Rely On