Transportation Operations Manager

Amazon; Boston (MA); On-site; USD 81,000 - 151,000; Full time

Job summary

Amazon is seeking a Transportation Operations Manager to oversee logistics operations across multiple sites. The ideal candidate will lead a team, drive process improvements, and ensure safety and customer satisfaction in a fast-paced environment. With a competitive salary range reflecting market conditions, this role is crucial to Amazon's mission in delivering exceptional service.

Benefits

Comprehensive medical benefits

Equity and sign-on payments potential

Employee discounts and wellness programs

Qualifications

• 3+ years of employee and performance management experience.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 2+ salaried employees and 70+ indirect employees.

Responsibilities

• Lead and supervise a team of Transportation Area Managers.
• Responsible for overall safety, quality, and customer experience of operations.
• Strategic planning and forecasting; mentor and develop teammates.

Skills

Performance management

Process improvement

Problem solving

Analytical skills

Customer service

Communication skills

Interpersonal skills

Education

Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics

Job description

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Transportation Operations Managers to work in out sites across the country. Amazon is one of the most recognizable brand names in the world and we distribute over a billion shipments each year to our loyal customers.

The Transportation Operations Manager has complete responsibility for Transportation Operations at a number of sites within a pre-defined region of the country. This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

Supervisory Responsibilities:
• Lead and supervise a team of Transportation Area Managers that are located within the individual sites in an effort to streamline logistics within each individual operation
• Responsible for the overall safety, quality and performance and customer experience of your region
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures
• Accountability for meeting and exceeding operational goals
• Strategic planning and forecasting; appraise performance; reward and coach employees; resolve problems; address staffing needs
• Mentor, train and develop teammates for career progression and learning
• Ability to develop and share best practices across the shifts and network
• Travel up to 50% may be required
• Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays

- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- 1+ years of performance metrics, process improvement or lean techniques experience
- Experience managing a team of 2+ salaried employees and 70+ indirect employees
- Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
- Demonstrated problem solving skills and analytical skills
- Excellent customer service skills, communication skills and interpersonal skills
- Track record of meeting or exceeding department performance goals
- A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
- Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,900/year in our lowest geographic market up to $150,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.