Transportation Operations Lead — Lean, Safety & CX

Amazon; Liberty (MO); On-site; USD 70,000 - 91,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon is seeking Transportation Area Managers to work throughout the country. The role focuses on safety, quality, customer experience, and productivity for your department, with responsibilities including root cause analysis and Lean-driven improvements.

You will lead a team of Transportation Associates, ensure proper training, and drive performance while maintaining compliance with safety programs. Amazon offers competitive packages and a growth‑oriented, inclusive environment.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 20+ employees.
• Experience with process improvements (Lean process, Kaizen, and/or Six Sigma).
• Excellent customer service, communication, and interpersonal skills.
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.

Responsibilities

• Collaborate with site leadership on quality and Customer Experience metrics, including the root cause analysis of problem areas
• Streamline logistics in the operation through the implementation of standard work and team leadership
• Support and commit to all safety programs and OSHA compliance to ensure a safe work environment for all associates
• Proactively identify and lead process improvement initiatives and Lean tools
• You and your team of Transportation Associates are responsible for Amazon customers receiving their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs
• Support, mentor, and motivate your hourly workforce. Manage safety, quality, productivity, and customer delivery promises. In addition, one of the most important aspects of your job is to lead change at internet speed because innovation has made us the global company that we are today.

Skills

Employee management

Performance management

Lean methods

Team leadership

Customer service

Communication

Education

Bachelor's degree or equivalent

Bachelor’s or Master’s in Engineering/Operations/Supply Chain/Logistics

Job description

Amazon is seeking Transportation Area Managers to work throughout the country. The role focuses on safety, quality, customer experience, and productivity for your department, with responsibilities including root cause analysis and Lean-driven improvements.

You will lead a team of Transportation Associates, ensure proper training, and drive performance while maintaining compliance with safety programs. Amazon offers competitive packages and a growth‑oriented, inclusive environment.