Transportation Manager St. Louis

Windstar Lines, Inc.; Roxana (IL); On-site; USD 100,000 - 150,000; Full time

Job summary

Windstar Lines, Inc. is seeking a General Manager based at our St. Louis, MO location to direct and coordinate all activities of the site, with a strong focus on safety and quality, while driving growth across departments.

You will recruit and develop talent, coach leaders, manage performance, and align processes with company policies to meet customer expectations and achieve results.

Qualifications

• Experience directing multiple departments with a strong focus on safety and quality.
• Ability to recruit, hire, and promote staff effectively for business needs.
• Proven track record of coaching leaders and managing performance against goals.

Responsibilities

• Direct and coordinate all site activities to grow the business.
• Staffing oversight including recruiting, hiring, and promotions.
• Coach leaders and maximize daily productivity and morale.
• Evaluate performance, recognize achievements, and apply corrective actions.
• Develop training to improve employee performance and capabilities.
• Structure systems and processes for cross-functional coordination.
• Ensure policy adherence and propose improvements to executives.
• Manage customer expectations and address feedback and issues.

Skills

Staffing

Coaching

Performance Mgmt

Training & Development

Policy Adherence

Customer Service

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Windstar Lines is seeking a General Manager based at our St. Louis, MO location. This manager position directs and coordinates all activities of the location to develop and grow the business with a strong focus on safety and quality, while managing the various functional areas of the organization.

Essential Job Functions:

• Ensures all departments are properly staffed by overseeing the effective recruiting, hiring, and promoting the right people for the right positions.
• Makes sure employees are being effectively managed daily to maximize productivity and morale, including through coaching of key leaders/employees.
• Optimizes employee performance through effective ongoing evaluations, recognition, rewards, and discipline/corrective-management to produce expected results.
• Strengthens employee performance through timely training and development.
• Effectively structures the organization’s systems, processes, and procedures to facilitate the achievement of results and productive intra-company/inter-departmental coordination.
• Successfully resolves deviations from expected performance through systems that monitor and track performance.
• Ensures adherence to policies and procedures; and makes policy recommendations to the executive team.
• Continuously seeks new and more productive ways to achieve company goals.
• Ensures the company proactively and effectively manages customer expectations.
• Promotes, evaluates, monitors and is responsive to customer feedback, including the resolution of issues and problems.
• Continuously seeks new and more productive ways to achieve company goals.
• Ability to timely respond to common inquiries or concerns from customers, the public and/or governmental and regulatory agencies.
• Ability to effectively present information to current and potential customers, executive management, and public groups.
• Competent with technology/computers including Microsoft Office suite.
• Strong mathematical and grammatical skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Windstar Lines is one of the largest charter motorcoach providers in the Midwest and is based in Carroll, IA with additional locations in Cedar Rapids, Des Moines, & Dubuque in Iowa; as well as offices in Las Vegas, NV, Lincoln, NE, Kansas City, MO, Orlando, FL; Phoenix, AZ; Rockford, IL; Sioux Falls, SD; and St. Louis, MO. Our company handles a diverse group of clients, that travel anywhere from a short trip across town, to nationwide tours. Our company prides itself on great people providing great service on great equipment. Our mantra is, "Safety First, with Customer Service a Close Second".