Transportation Lead

Black Oak Casino Resort; California; On-site; USD 24,000 - 34,000; Full time

Job summary

The Tuolumne casino in Tuolumne, CA is seeking a Transportation/Parking Attendant Supervisor to oversee Parking Attendants and Shuttle Operators in the absence of the Transportation Supervisor. This role emphasizes guest service, safety, scheduling, and staff development on a busy gaming floor.

Responsibilities include training staff, handling guest concerns, maintaining safety protocols, and coordinating with Public Safety. Strong communication and a valid CA driver’s license are required.

Qualifications

• Must possess a high school diploma, G.E.D. or equivalent.
• Must know Public Safety Transportation Policies, and the Emergency Action Plan.
• Must possess excellent Guest and Team Member relations.
• Ability to read and comprehend documents such as safety rules, operation and maintenance instructions, and procedure manuals.
• Must have ability to write routine reports and correspondence.
• Must possess working knowledge of computer programs and applications, including MS Office, and be able to learn new programs.
• Must possess organizational and planning skills.
• Ability to apply common sense reasoning to a variety of situations and carry out instructions in written, verbal, or diagram form in a professional manner.
• Must be able to keep up with fast-paced atmosphere and work under pressure.
• Must be at least 21 years of age.
• Must possess and maintain a valid California driver's license and a Black Oak Casino drivers permit.
• Must be able to communicate using a portable 2-way radio and/or cell phone.
• Must be able to read electronic display panels on devices such as radios, cellular telephones, etc.
• Must be able to pass a mandatory drug test.
• Must be able to obtain a valid gaming license.
• Must provide evidence of employment eligibility in the U.S.
• Must possess excellent communication and writing skills.
• Must be able to communicate proficiently in English.

Responsibilities

• Oversee Parking Attendants and Shuttle Operators in the absence of the Transportation Supervisor.
• Schedule and maintain adequate staffing levels.
• Train new Parking Attendants on guest services, safety and duties, and provide ongoing training.
• Complete performance conversations, rewards/recognition, and coaching.
• Address complaints and resolve problems for both staff and guests.
• Evaluate and discipline Transportation Team Members in the absence of the Supervisor.
• Patrol property to identify safety hazards and report them.
• Operate company vehicles when directed.
• Provide written statements to Public Safety when needed.
• Maintain knowledge of casino facilities and events to advise guests and staff.
• Operate a two-way radio and coordinate communications.
• Attend departmental meetings and assist during evacuations.
• Perform other duties as assigned.

Skills

Guest relations

Scheduling

Training

Public safety

Written reports

MS Office

English communication

Education

High school diploma or GED

Tools

MS Office

Job description

Job Details: Job Location: Casino - Tuolumne, CA 95379, Salary Range: $21.00 Hourly,

SUMMARY

Responsible for general oversight of Parking Attendants and Shuttle Operators in the absence of the Transportation Supervisor.

Essential Responsibilities and Duties

• Ensures Parking Attendants are effectively controlling motor and foot traffic in the Casino parking areas for Guests and Team Members.
• Schedules and maintains adequate staffing levels.
• Trains new Parking Attendants on Guest services, safety and duties, and provides ongoing training as required.
• Completes Team Member performance Conversations, rewards/recognition, and coaching.
• Addresses complaints and resolves problems for both Parking Attendant Team Members and Guests.
• Evaluates and disciplines Transportation Team Members, either verbally or written, in a professional and fair manner in the absence of the Supervisor.
• Patrols the property on assigned shift, identifying potential safety hazards in parking areas, and reports them to the appropriate individual.
• Operates company vehicles when directed to do so.
• Must provide written statements to Public Safety Supervisor of any incidents in parking areas when Transportation Supervisor is unavailable.
• Maintains a working knowledge of Casino facilities, as well as special events on property, in order to advise Guests and Team Members whenever necessary.
• Operates a two-way portable radio; coordinates and dispatches information to all other radio users.
• Facilitates the flow of information by attending scheduled departmental meetings.
• Assists during evacuations.
• Performs other duties as assigned.

Qualifications

Mandatory Requirements:

• Must possess a high school diploma, G.E.D. or equivalent.
• Must know Public Safety Transportation Policies, and the Emergency Action Plan.
• Must possess excellent Guest and Team Member relations.
• Ability to read and comprehend documents such as safety rules, operation and maintenance instructions, and procedure manuals.
• Must have ability to write routine reports and correspondence.
• Must possess working knowledge of computer programs and applications, including MS Office, and be able to learn new programs.
• Must possess organizational and planning skills.
• Ability to apply common sense reasoning to a variety of situations and carry out instructions in written, verbal, or diagram form in a professional manner.
• Must be able to keep up with fast-paced atmosphere and work under pressure.
• Must be at least 21 years of age.
• Must possess and maintain a valid California driver's license and a Black Oak Casino drivers permit.
• Must be able to communicate using a portable 2-way radio and/or cell phone.
• Must be able to read electronic display panels on devices such as radios, cellular telephones, etc.
• Must be able to pass a mandatory drug test.
• Must be able to obtain a valid gaming license.
• Must provide evidence of employment eligibility in the U.S.
• Must possess excellent communication and writing skills.
• Must be able to communicate proficiently in English.

Physical Demands

• Must be able to lift up to 50Ibs and occasionally more with assistance.
• Must be physically able to perform all job requirements.
• Required to work around moving machinery with possible exposure to vibration, dust, gas, steam or chemicals.
• Required to wear protective equipment such as mask, earplugs, gloves, eyewear, weather gear, etc.

Work Environment

• Must be able to work outside in all weather conditions.
• Must be able to work in a noisy environment.
• Must be able to work all shifts, weekends, holidays, and special events.