Dispatch Officer

Black Oak Casino Resort; California; On-site; USD 42,000 - 65,000; Full time

Job summary

Tuolumne Economic Development Authority, Inc. is seeking a Public Safety Dispatcher to send Officers to calls, log events, and operate non-gaming surveillance equipment at the Casino in Tuolumne, CA 95379.

Ideal candidates will have excellent communication, perform data entry accurately, and handle fast-paced environments while adhering to casino rules and safety procedures. This full-time on-site role requires English proficiency and the ability to work varied shifts.

Qualifications

• Excellent communication skills required.
• Ability to type 30 words per minute.
• Must be computer literate and familiar with various computer applications.
• Ability to read and comprehend documents such as safety rules and manuals.
• Must be proficient in English communication.

Responsibilities

• Operates dispatch and surveillance equipment.
• Coordinates response to calls and emergency situations.
• Attends daily shift pass downs to share information.
• Enters data into CAD and other databases accurately.
• Develops reports from multiple information sources.
• Keeps up with departmental policies and procedures.

Skills

Excellent communication

Typing 30 wpm

Computer literacy

Multitasking

English proficiency

Education

High school diploma or GED

Job description

Job Details: Job Location: Casino - Tuolumne, CA 95379, Position Type: Full Time

SUMMARY

Responsible for dispatching Officers to calls, distribution of information, logging of events, and the operation of non-gaming surveillance equipment.

Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)

• Operates dispatch and surveillance equipment.
• Coordinates response to calls and emergency situations.
• Facilitates the flow of information by attending daily shift pass downs.
• Ensures proper notifications are made in regard to emergency situations, or as directed.
• Enters accurate data into computer-aided dispatching systems (CAD).
• Develops reports from information gathered from various reporting systems.
• Conducts video reviews and investigates incidents.
• Maintains a working knowledge of departmental policy and procedures.
• Assists Public Safety Officers as directed.
• Other duties as assigned.

Qualifications: Mandatory Requirements

• Must possess a high school diploma, G.E.D. or equivalent.
• Excellent communication skills required.
• Ability to type 30 words per minute.
• Must be computer literate and familiar with various computer applications.
• Ability to learn new computer software.
• Ability to read and comprehend documents such as safety rules, operation and maintenance instructions, and procedure manuals.
• Must be able to read electronic display panels on devices such as radios, cellular telephones, alarm systems, public address systems, etc.
• Must be familiar with all applicable laws, rules, and regulations governing the Casino.
• Must be familiar with Public Safety Department Policies and Procedures and have passed the training program within the introductory period.
• Must be knowledgeable of Public Safety Officer duties.
• Must be able to keep up with fast-paced atmosphere and work under pressure.
• Ability to write routine reports and correspondence.
• Must be able to multi-task, prioritize, understand and retain information communicated via radio, email, telephone, or in person.
• Must be able to communicate using fixed or portable 2-way radios, land line, or cellular telephone.
• Must be at least 21 years of age.
• Must be able to obtain a valid gaming license.
• Must be able to pass a mandatory drug test.
• Must provide evidence of employment eligibility in the U.S.
• Must be able to communicate proficiently in English.

Physical Demands

• Must be able to lift and push/pull at least 50 pounds and occasionally more with assistance.
• Must have visual acuity of 20/20 with corrective lenses.
• Must be physically able to perform all job requirements including intricate manipulation of controls, walking, standing, bending, and reaching.

Work Environment

• May be required to wear protective equipment such as mask, earplugs, gloves, eyewear, weather gear, etc.
• Must be able to work in a non-smoke free environment.
• Must be able to work in a noisy environment.
• Must be able to work outside in all weather conditions.
• Required to work around moving machinery with possible exposure to vibration, dust, gas, steam or chemicals.
• Potential exposure to hostile situations.
• Required to walk on uneven ground.
• Must be able to work flexible hours, weekends, holidays, and special events.