Senior Traffic Control Specialist

Yaamava' Resort & Casino at San Manuel; Highland (CA); On-site; USD 65,000 - 75,000; Full time

Job summary

Yaamava' Resort & Casino at San Manuel seeks a Senior Traffic Control Specialist to oversee vehicle and pedestrian flow, direct shuttle and VIP transport, and manage valet operations under the Transportation Department.

Under the Supervisor, Transportation, you will direct traffic, ensure safety, uphold service standards, and collaborate with leadership to maintain smooth shift operations in a busy, casino resort environment.

Qualifications

• High School Diploma or GED required.
• Minimum two (2) years driving experience required.
• Previous customer service experience preferred.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

Responsibilities

• Direct vehicle and pedestrian traffic to minimize congestion and ensure safe flow in parking structures and roadways.
• Transport passengers via commercial and VIP vehicles; perform valet attendant duties.
• Adhere to California vehicle code and safety regulations; conduct daily vehicle inspections and report concerns.
• Provide hospitality during guest interactions with a time-based, authentic greeting and professional demeanor.
• Support day-to-day shift operations of the Transportation department to ensure seamless service.

Skills

Vehicle operation

Basic vehicle maintenance

Customer service

Education

CDL with passenger endorsement (California)

Job description

Under the direction of the Supervisor, Transportation, the Senior Traffic Control Specialist is responsible for directing vehicle and pedestrian traffic, transporting passengers via commercial and VIP vehicles, and valet attendant duties. Assists leadership with the day-to-day shift operations of the Transportation department to ensure a seamless best-in-class service.

Essential Duties And Responsibilities

• Monitors and directs all vehicle movement to minimize congestion to ensure successful traffic flow operations in parking structures and roadways. Efficiently directs, regulates, and prioritizes traffic movement to minimize delays while warning of hazards, using signs, flags, and hand signals. Monitors traffic flowidentifyingbottlenecks to mitigate vehicle obstructions whilelocatingsafe intervals through which vehicles and pedestrians can safely drive/cross roadways. Communicates occupancy, safety hazards, and congestion levels to leadership. Follows safety rules andregulations on, including placing signs, barricades, trafficconesand other warning devices.
• Adheres to Valet operational protocols while assigned to attendant duties. Operates all guest and company vehicles following California vehicle code governing operations. Delivers best in Class service following company service standards ensuring guest satisfaction.
• Adheres to all California State and Federal transportation rules and regulations that govern passenger carriers.Exercises maximum regard for safety and welfare of all transported guests while operating shuttle.Completes daily pre trip/post trip vehicle safety inspections (Daily Vehicle Inspection Report), ensuring shuttle meets safety regulations to transport guests.Reports any condition of concern to managementregardingvehicle issues/defects that may affect driver and passenger/guest safety.Complies withstate and federal traffic and transit regulations.Provides management withaccurateand up-to-date informationregardingvehicle repairs, parking lot statuses, business operations, vehicle supplies, and/or any internal or external guest concerns.
• Conducts all guest interactions with the highest level of hospitality and professionalism by providing an enthusiastic and authentic time-based greeting, displaying professional non-verbal communication, showing genuine interest, using the guest’s name,anticipatingguest needs, and conveying a sincere thank you andfarewell.
• Performsotherdutiesasassignedtosupporttheefficientoperationofthedepartment.

Education, Experience And Qualifications

• High School Diploma or GEDrequired.
• Minimum two (2)yearsdriving experiencerequired.
• Previouscustomer service experiencepreferred.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

Knowledge, Skills And Abilities (ksa)

• Ability tooperatevehicles with both manual and automatic transmissions preferred.
• Basic vehicle maintenance experience preferred.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Have or obtain a California Commercial Driver’s License, Class C or higher, with a passenger endorsement.
• Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.

Physical Requirements/ Working Conditions – Environment

• Primary work environment isoutdoor, non-office setting – including extreme desert weather (rain, wind,heat, etc.)
• Workrequirestraveltoattendmeetings,tradeshows,andconferences.
• Incumbents maybe requiredto work evening,weekendand holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of forcefrequentlyor constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 poundsoccasionally.
• Sedentary work: involves sitting most of the time. Constantlyoperatesa computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data andfigures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter,exitandoperatea motor vehiclein the course oftravel to promotional events, meetings, conferences, tradeshowsand San Manuel properties.
• Endurancesufficientto sit, walk and stand for extended periods, andmaintainefficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborneparticlesincluding secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!