Transportation Host

Jamul Casino; Jamul (CA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Jamul Casino in Jamul, CA seeks a Guest Services/ Shuttle Attendant to deliver friendly guest service, verify VIPs, register shuttle guests, and manage rewards program at entry points. You will stock schedules, issue rewards cards, and maintain accurate shift reports while communicating promotions and events.

The role requires standing for long periods, operating a computer and phone systems, and working outdoors in varying weather.

Qualifications

• Must be at least 18 years of age.
• Available for multiple shifts including nights, weekends, and fluctuating days off.
• Ability to perform multiple tasks simultaneously with strong organizational skills.
• Ability to operate computer/software programs, multiline phone system, copy machines, printers, etc.
• Must be able to stand/walk 100% of shift.

Responsibilities

• Provide friendly, fast, and helpful guest service, through the consistent practice and delivery of great service to all guests and team members.
• Welcome and verify all VIP guests for legitimacy at VIP lot point of entry, by checking their identification and swiping Sweetwater Rewards card.
• Welcome and register all shuttle guests as they arrive including checking their identification and Sweetwater Rewards card.
• Ensures shuttle guests have been correctly entered into the player tracking system group manifest.
• Make announcements on the charters upon arrival to include information regarding proper identification, new Sweetwater Rewards card offer, Group Fun card offer, promotions, and departure times.
• Issue Sweetwater Reward cards to new and existing guests.
• Stock shuttle schedules in the following areas: Guest Services, Parking Garage, and the shuttle pick-up location.
• Complete shift report to include any late shuttle arrivals or departures, guest service issues, maintenance needs, driver issues, etc.
• Greet and open doors for arriving and departing guests
• Input valet vehicle data into valet parking database in an accurate and timely manner
• Ensures prompt reporting of any incidents to Valet Supervisor
• This position is subject to varying levels of crowds, smoke and noise, the severity of which depends upon customer volume
• This position is required to work outside and is subject to all types of weather conditions.
• Must be knowledgeable and remain up to date regarding casino amenities, promotions, and events.
• Excellent phone and radio etiquette
• Basic proficiency with Microsoft Office.
• Ability to communicate effectively with customers, as well as all levels of team members
• Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.

Skills

Guest service

Communication skills

Teamwork

Problem-solving

Microsoft Office

Education

High school diploma or GED

Tools

Multiline phone system

Valet parking software

Office equipment

Job description

• Provide friendly, fast, and helpful guest service, through the consistent practice and delivery of great service to all guests and team members.
• Welcome and verify all VIP guests for legitimacy at VIP lot point of entry, by checking their identification and swiping Sweetwater Rewards card.
• Welcome and register all shuttle guests as they arrive including checking their identification and Sweetwater Rewards card.
• Ensures shuttle guests have been correctly entered into the player tracking system group manifest.
• Make announcements on the charters upon arrival to include information regarding proper identification, new Sweetwater Rewards card offer, Group Fun card offer, promotions, and departure times.
• Issue Sweetwater Reward cards to new and existing guests.
• Stock shuttle schedules in the following areas: Guest Services, Parking Garage, and the shuttle pick-up location.
• Complete shift report to include any late shuttle arrivals or departures, guest service issues, maintenance needs, driver issues, etc.
• Greet and open doors for arriving and departing guests
• Input valet vehicle data into valet parking database in an accurate and timely manner
• Ensures prompt reporting of any incidents to Valet Supervisor
• This position is subject to varying levels of crowds, smoke and noise, the severity of which depends upon customer volume
• This position is required to work outside and is subject to all types of weather conditions.
• Must be knowledgeable and remain up to date regarding casino amenities, promotions, and events.
• Excellent phone and radio etiquette
• Basic proficiency with Microsoft Office.
• Ability to communicate effectively with customers, as well as all levels of team members
• Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• Must be available for multiple shifts to include nights, weekends, and fluctuating days off
• Must be able to perform multiple tasks simultaneously and possess strong organizational skills
• Must have the ability to operate computer/computer software programs, multiline phone system, copy machines, computer printers/embossers, and other office equipment
• Must be able to stand/walk 100% of shift
• Candidate must have a high school diploma or G.E.D
• Candidate must have clear understanding of the English language
• Position is contingent on obtaining and maintaining a Gaming License with Gaming Commission.

CERTIFICATES, LICENSES, REGISTRATIONS

• Team member must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must be able to obtain and maintain a Gaming Commission issued license.
• Must obtain a First Aid/AED certification. Must successfully complete TIPS training.
• Must possess a valid California Driver’s License and have acceptable driving history.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The team member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work with cleaning chemicals and be able to handle chemical fumes and airborne particles (on occasion). The noise level in the work environment is usually moderate. Team member could be exposed to an environment containing unrestricted second-hand tobacco smoke.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.