Transportation Driver - (Bus/15 Passenger Van) - McCain Veteran Center

Axiom Community of Recovery; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Axiom Community of Recovery in Phoenix is seeking a Client Transportation Driver to coordinate with the shift lead and connect clients with the services they require. The role involves being the first representative clients meet, maintaining professionalism and compassion.

Responsibilities include transporting clients to Axiom facilities and off-site appointments, assisting with intake, greeting visitors, and supporting CLAS-related language access initiatives.

Qualifications

• HS Diploma or equivalent required.
• 1 year behavioral health experience or related personal/professional experience preferred.
• Must have a valid AZ Driver's license with 39-month clear MVR.
• CPR/First Aid certification required.

Responsibilities

• Pick up clients from hospitals, police stations, jails, and other facilities and transport to Axiom facilities.
• Orient new clients to Axiom facilities and housing staff on arrival.
• De-escalate crisis situations as needed.
• Draw from personal recovery experience to encourage clients to seek recovery when appropriate.
• Safely transport clients to off-site appointments and between treatment settings.
• Assist with client intake, including property inventory, orientation, and EMR onboarding.

Skills

Microsoft Office

Driving safety

Compliance

Interpersonal communication

De-escalation

Education

HS Diploma

CPR/First Aid

Job description

Description

The Client Transportation Driver is responsible for coordinating with the shift lead to connect clients with the services they require. The Client Transportation Driver is often the first representative of Axiom that a client will meet and must be able to conduct themselves with professionalism and show compassion for our clients.

Duties/Responsibilities

• Pick up clients from hospitals, police stations, jails, other medical facilities, and Axiom referral partners, and transport them to the appropriate Axiom facility.
• Help orient new clients to Axiom facility – introduce client to housing staff upon arrival to Axiom Care facility.
• De-escalate crisis situations as needed.
• If/when appropriate, draw from personal recovery experience to encourage clients to actively seek recovery.
• Safely transport clients to and from off-site appointments as needed.
• Transport client’s post-treatment to their next treatment setting and ensure warm hand-off with receiving facility, whether another Axiom facility or not.
• Outreach and build relationships with representatives of Axiom’s referral partners, presenting self professionally.
• Assist with client intake process as needed, include property inventory, client orientation, and EMR onboarding.
• Act as front-desk receptionist when needed by greeting visitors, answering incoming calls, and directing to facility staff as needed.
• As part of Axiom Care’s commitment to Culturally and Linguistically Appropriate Services (CLAS), this position supports efforts to provide inclusive and accessible translation services for clients. Responsibilities may include participating in CLAS-related training, supporting language access initiatives, and promoting cultural sensitivity in day-to-day operations.
• Performs other duties as assigned by management.

About Axiom Community of Recovery (ACR)

Axiom Community of Recovery (ACR) is a Phoenix-based 501(c)(3) nonprofit organization dedicated to promoting long-term recovery through peer-driven support, workforce development, and recovery-oriented services. We serve individuals facing substance use and mental health challenges by providing compassionate, community-based programs that empower people to rebuild and lead fulfilling, self-sufficient lives.

ACR specializes in peer support services, case management, workforce development, creative expression, and transitional living for Veterans. Our programs are designed to address the unique needs of underserved populations by combining recovery support with practical life skills, employment readiness, housing stability, and opportunities for personal growth.

Through a holistic and empowering approach, ACR helps individuals build resilience, achieve independence, and create sustainable pathways to recovery.

Requirements

Education and Experience

• Minimum of a HS Diploma or equivalent is required
• 1-year behavioral health experience OR personal or professional experience with substance abuse treatment required.
• Must have a valid AZ Driver's license with 39-month clear MVR
• CPR/First Aid certification required.

Required Competencies

• Computer/Microsoft Office Use - Ability to navigate the internet, process words, update spreadsheets, and send emails on the computer.
• Driving - Demonstrates ability to operate company motor vehicle effectively, and safely.
• Compliance and Ethics - Understands, supports, and demonstrates commitment to facility’s mission statement
• Interpersonal Communication - The ability to establish rapport quickly and communicate effectively with consumers of healthcare, their family members, and other providers
• De-escalation - Uses appropriate interpersonal styles and techniques to reduce tension and/or conflict between two or more people; able to size up situations quickly; able to identify common interests; facilitates resolution.