Lead Support Staff - John McCain Veteran Center

Axiom Community of Recovery; Phoenix (AZ); On-site; USD 25,000 - 39,000; Full time

Job summary

Axiom Community of Recovery (ACR) in Phoenix seeks a Shift Lead to oversee daily operations in our sober living environment during an assigned shift. You will delegate tasks, supervise clients, and liaise with the Program Manager to ensure safety and adherence to program guidelines.

The role emphasizes leadership, staff training, incident reporting, and maintaining a professional, compassionate atmosphere. A valid driver's license and CPR/First Aid certification are preferred, with weekend

Qualifications

• Teamwork-focused; balances team and individual responsibilities.
• Ethics and integrity; uphold organizational values.
• Professionalism under pressure; respectful in all interactions.
• Dependability; meets deadlines and communicates plans.
• Ability to write professional correspondence and reports.
• Ability to read, analyze, and interpret emails, letters, policies.

Responsibilities

• Oversee daily operations during assigned shift in sober living environment.
• Delegate tasks and prioritize needs during shifts; ensure tasks are completed.
• Train new staff and educate on updated policies and processes.
• Monitor client safety and communicate with Supervisor for best decisions.
• Ensure clients adhere to facility rules and program guidelines.
• Record keeping and documentation in the housing software program.
• Conduct random drug and alcohol testing and document results.
• Document client interactions and incidents with all pertinent information.
• Complete projects assigned by the Program Manager or Director.

Skills

Teamwork

Ethics

Professionalism

Dependability

Written communication

Reading comprehension

Van operation

Patience

Recovery knowledge

Shift flexibility

Take direction

Team player

Education

High School Diploma or GED

CPR/First Aid certification

Negative TB Test

Valid Driver's License

Job description

Description

Oversee daily operations during an assigned shift in the sober living environment, ensuring clients and stakeholders are receiving outstanding service. The Shift Lead’s responsibilities include delegating tasks, prioritizing the needs of clients, and reporting issues to supervisors. Shift lead will also be tasked with the training of new team members and be the go-to for crisis or emergency interventions when they arise.

Duties/Responsibilities

• Oversee daily operations during an assigned shift in the sober living environment.
• Delegating tasks and prioritizing needs during assigned shifts. Ensuring that all tasks and work assignments are being completed during the scheduled shift.
• Train new staff members and assist in educating all staff members on updated policies and processes.
• Monitoring clients for program standards and safety, staying in constant communication with Supervisor to ensure the best decisions are made for each client.
• Ensure that clients adhere to facility rules. Guidance and assurance of program guidelines and requirements at the RC & RF, and wherever and whenever in the presence of active program participants.
• Record keeping and documentation in the electronic Housing Software Program.
• Personal and client accountability.
• Alcohol and Drug testing of clients on a regular and random basis and document results properly. Notifying the Supervisor when necessary.
• Documentation of client interactions and Incidents with all pertinent information in the housing software program.
• Completes and maintains all projects given by the Program Manager or Program Director.
• Client Supervision?– Supervising clients is one of the primary areas of focus for lead technicians. Supervision is defined as observing and directing the clients while they are in our program. While at our facilities, technicians must provide them with a safe environment, in which they recover, as it is an essential aspect to our helping them. As a lead technician, you are the lead role model in our clients’ lives, your standard of living must be kept at a level for which they will strive. You must always maintain a professional attitude, refrain from the use of profanity, refrain from speaking in a demeaning or belittling way with clients, maintain a healthy boundary, and work positively with other members of the team. Always come from a position of care and concern with the clients’ best interest in mind. Keep an open line of communication with all staff via progress reports whether written or verbal. Random Drug and Alcohol testing, room and property searches will also be required.
• Property Management –?Our facilities must be kept to the highest standard in terms of cleanliness, safety, and functionality to contribute to a positive client experience. Their immediate living environment plays a huge part in providing them with a positive treatment experience. Lead Techs are required to oversee chores, inventory food, and cleaning supplies in the facility and perform scheduled inspections of the premises. Some minor maintenance of the property as needed or reporting necessary repairs that are beyond your scope of expertise to the facilities department on a timely basis. Lead Techs must prepare the living quarters upon discharge of a client, making room and bed ready for the next intake ie. Launder bedding, mop, and wipe down the furniture.

About Axiom Community of Recovery (ACR)

Axiom Community of Recovery (ACR) is a Phoenix-based 501(c)(3) nonprofit organization dedicated to promoting long-term recovery through peer-driven support, workforce development, and recovery-oriented services. We serve individuals facing substance use and mental health challenges by providing compassionate, community-based programs that empower people to rebuild and lead fulfilling, self-sufficient lives.

ACR specializes in peer support services, case management, workforce development, creative expression, and transitional living for Veterans. Our programs are designed to address the unique needs of underserved populations by combining recovery support with practical life skills, employment readiness, housing stability, and opportunities for personal growth. Through a holistic and empowering approach, ACR helps individuals build resilience, achieve independence, and create sustainable pathways to recovery.

Requirements

Required Competencies/Abilities:

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Ability to write professional correspondence and reports free from grammatical and spelling mistakes.
• Ability to read, analyze, and interpret emails, letters, policies, procedures, etc.
• Ability to operate 15-passenger van
• High level of patience
• Knowledge of recovery programs including 12-step, Smart Recovery, etc. (if in recovery, must have 1 year clean/sober and be working a program of recovery)
• Shift Flexibility
• Must be able to work 1-weekend day/night shift per each scheduled work week
• Take direction well
• Team player

Education and Experience

• High School Diploma or GED preferred.
• Experience leading teams of employees
• Valid Driver’s License with a clean driving record
• CPR/First Aid certification
• Negative TB Test (Residential locations)

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. Employee will regularly be required to drive a passenger van. Employee may be required to be exposed to outside elements for prolonged periods of time.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.