Support Staff - John McCain Veterans Center

Axiomrecovery; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Axiom Community of Recovery (ACR) in Phoenix is seeking a Support Staff member to supervise clients, coordinate care, and help maintain a safe, structured environment for Veterans in recovery.

Responsibilities include documenting incidents, managing housing software records, assisting with meals, inventory, and light maintenance, and supporting program operations with a collaborative team.

Qualifications

• Experience with recovery programs and 12 Steps is preferred.
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Responsibilities

• Supervise clients and coordinate care and services.
• Facility compliance checks and documentation.
• Record keeping and documentation.
• Personal and client accountability.
• General housekeeping.
• Inventory management.
• Meal prep and service.
• Alcohol and drug testing.
• Documentation in housing software.

Skills

Team player

Patience

Strong communication

Flexibility

Ability to read/analyze emails/policy

Safety awareness

Education

CPR/First Aid Certification

Food Handler's Card

Valid Driver’s License

TB test negative

Tools

Windows

Email

Microsoft Word

Timekeeping software

Typing 30 wpm

Job description

Description

The Support Staff position at John McCain Veterans Center is ideal for someone with prior military experience or familiarity with veteran culture who values structure, teamwork, and service. We are committed to serving Veterans with dignity and compassion by connecting them to the resources and support they deserve. Our Support Staff monitor clients, transport them for treatment, communicate and document all occurrences, and help to provide a safe, caring environment in which the clients can recover. The Support Staff spend more direct time with the clients than any other position, and as such, are the lead role models in helping the clients to rebuild new lives. It requires maintaining a positive, productive attitude, even when clients may be argumentative or non-compliant.

*** This is a full-time position. ***

Schedule: Days

Job Functions

• Client Supervision and Management including coordinating care and services
• Facility compliance checks and documentation
• Record keeping and documentation
• Personal and client accountability
• General housekeeping
• Inventory
• Meal Prep & Service
• Alcohol and Drug testing
• Documentation in housing software program
• Property Management & Light Maintenance

About Axiom Community of Recovery (ACR)

Axiom Community of Recovery (ACR) is a Phoenix-based 501(c)(3) nonprofit organization dedicated to promoting long-term recovery through peer-driven support, workforce development, and recovery-oriented services. We serve individuals facing substance use and mental health challenges by providing compassionate, community-based programs that empower people to rebuild and lead fulfilling, self-sufficient lives.

ACR specializes in peer support services, case management, workforce development, creative expression, and transitional living for Veterans. Our programs are designed to address the unique needs of underserved populations by combining recovery support with practical life skills, employment readiness, housing stability, and opportunities for personal growth.

Through a holistic and empowering approach, ACR helps individuals build resilience, achieve independence, and create sustainable pathways to recovery.

Requirements

• Working knowledge of recovery programs including: The 12 Steps, Smart Recovery, etc.
• Valid Driver’s License with clean driving record
• Shift Flexibility
• Take direction well
• Team player
• CPR/First Aid Certification
• Food Handler's Card
• Negative TB Test
• Computer skills: Knowledge of Windows, basic email, Microsoft Word, timekeeping software. Basic computer navigation skills. Ability to type at least 30 words per minutes.
• Professional and/or personal experience with substance abuse treatment is highly preferred.
• Ability to read, analyze, and interpret emails, policies, letters, procedures, etc.
• Ability to operate 15-passenger van
• High level of patience

Strongly Preferred:

• Veteran of the U.S. Armed Forces (honorable discharge preferred).
• Personal or professional experience in recovery or substance use treatment.
• Familiarity with 12-Step programs, VA systems, or trauma-informed care.
• CPR and First Aid certification (can be provided by the organization).
• Fingerprint Clearance - must start fingerprint application process within 2 weeks