Transportation Dispatcher

Coca-Cola Consolidated; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Coca-Cola Consolidated in Charlotte, NC is seeking a Dispatcher to execute the plan, route, and schedule for trucks, trailers, and drivers to maximize productivity, service, and revenue.

You will monitor driver activity, coordinate with planners and customer service, ensure loads are dispatched and closed in the system, and support drivers with daily operational challenges while maintaining professional communication.

Qualifications

• High school diploma or GED required.
• Up to 12 months of related work experience preferred.

Responsibilities

• Provide high level customer service to driver board and coordinate with regional managers and drivers.
• Communicate with customer service staff to build positive relationships and drive growth.
• Ensure optimal driver, unit utilization, and performance through load adjustment and monitoring of drivers/equipment.

Skills

Stress management

Active listening

Problem solving

Communication skills

Writing skills

Organizational skills

Follow directions

Google skills

Attention to detail

Proactivity

Independence

Teamwork

Excel

TMW dispatch system

Education

High school diploma or GED

Tools

TMW

Job description

Job Overview

The Dispatchers are expected to execute the plan, route, and schedule for an assigned fleet of trucks, trailers, and drivers to ensure optimum productivity, service levels, and revenue. They must understand and meet the needs of our customers and drivers.

Functional Area: RC Operations

Posting Locations: Charlotte

Duties & Responsibilities

• Provides a high level of customer service to the assigned driver board and establishes a good working relationship with each regional general manager, facility manager, planner, driver manager, and drivers
• Communicates with customer service personnel on all levels while developing positive and solid relationships to enhance growth
• Ensures optimal driver, unit utilization, and performance through effective load adjustment by monitoring active drivers and equipment via total mail (People Net) on the assigned driver board
• Ensures drivers are contacted and report to work promptly and have accurate information to start and complete their day
• Ensures all loads are closed out in TMW, whether completed through auto-dispatch or manual and that drivers understand and utilize People Net Sat COMM
• Assists drivers with day-to-day operational and personal challenges (system, customer, equipment, and environment)
• Notifies planner, and customer service of all loads that are moved back to an “available status,” answer the phone, and communicate via email in a professional manner
• Completes all trip sheets to ensure payroll is accurate every week
• Performs other duties as assigned

Knowledge, Skills, & Abilities

• Ability to work under stress while remaining professional at all times
• Ability to listen to and understand information and ideas presented either verbally or in writing
• Ability to recognize, evaluate and resolve problems
• Ability to communicate well with others
• Above-average writing skills and organizational skills
• Ability to take direction and follow through the map
• Google reading skills
• Detailed oriented
• Be proactive instead of reactive
• Capable of working independently, without constant supervision
• Cross collaborative
• Experience with Excel knowledge of transportation
• Management Systems (TMW Preferred)

Minimum Qualifications

• High school diploma or GED
• Knowledge acquired through up to 12 months of work experience

Preferred Qualifications

N/A

Work Environment

Office Environment

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.