Transportation Dispatch Technician I (40 hrs/wk, 260 days)

Washoe County School District

Reno (NV)

On-site

USD 34,000 - 41,000

Full time

12 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Washoe County School District seeks a Transportation Dispatch Technician to assign and dispatch buses and other District vehicles, coordinate field trips, and monitor safety and compliance. The role requires strong communication, organization, and the ability to manage multiple tasks under pressure.

You will work under the Dispatch Supervisor, handle two-way radio communications, maintain transportation records, and support drivers with emergencies and schedule changes.

Qualifications

High school diploma or equivalent; two years of transportation operations experience; one year in an office.
Two years of dispatch experience in an operations or public safety environment.
Possession of Nevada Class B CDL with Passenger and School Bus endorsements within probationary time; CPR certification.

Responsibilities

Assist in coordinating the movement of buses to ensure safe, efficient, and reliable transportation services for students and passengers.
Assign and dispatch school buses and other District vehicles.
Evaluate driver and vehicle availability, fitness, and readiness for service assignments.
Assign substitute drivers and dispatch backup buses as necessary to maintain service continuity.
Reroute drivers as needed to address safety concerns, emergencies, or operational efficiencies.
Monitor transportation operations and ensure drivers follow established safety and vehicle maintenance procedures.
Communicate critical information to drivers, department staff, and administrators using two-way radio and other communication systems.
Provide guidance and support to drivers during emergencies, including accidents, medical emergencies, student behavior incidents, and vehicle breakdowns.
Maintain a high level of professionalism and customer service when interacting with parents/guardians, school personnel, drivers, students, and other stakeholders.
Coordinate all phases of field trip transportation, including scheduling drivers, determining routes, verifying departure/arrival times, confirming pickup/drop-off locations, and assigning drivers for staffing shortages or cancellations.
Maintain transportation records, schedules, indexes, and other required documentation; prepare reports on incidents, concerns, and policy violations; perform routine office duties (phones, CAD data entry, MS Word/Excel/PowerPoint/Outlook/Teams, filing).
Collaborate with team members and assist with training drivers and instructors in classroom settings and within the Dispatch Office.
Drive school bus routes as necessary and maintain licenses, endorsements, certifications, and training; perform other duties as assigned.

Skills

Reading & writing

Microsoft Office

Radio communication

Verbal communication

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

CAD system

MS Office suite

Job description

Summary Description

Under general direction and supervision of the Dispatch Supervisor, assigns vehicles, drivers, dispatches buses, and other District vehicles. Duties also include communicating by two-way radio, answering phone calls from stakeholders, maintaining transportation records, schedules, and assisting with coordination of bus routes and field trips. Incumbent performs related work as required.?

Assist in coordinating the movement of buses to ensure safe, efficient, and reliable transportation services for students and passengers.
Assign and dispatch school buses and other District vehicles.
Evaluate driver and vehicle availability, fitness, and readiness for service assignments.
Assign substitute drivers and dispatch backup buses as necessary to maintain service continuity.
Reroute drivers as needed to address safety concerns, emergencies, or operational efficiencies.
Monitor transportation operations and ensure drivers follow established safety and vehicle maintenance procedures.

TRANSPORTATION DISPATCH TECHNICIAN

Summary Description

Essential Duties And Responsibilities

Assist in coordinating the movement of buses to ensure safe, efficient, and reliable transportation services for students and passengers.
Assign and dispatch school buses and other District vehicles.
Evaluate driver and vehicle availability, fitness, and readiness for service assignments.
Assign substitute drivers and dispatch backup buses as necessary to maintain service continuity.
Reroute drivers as needed to address safety concerns, emergencies, or operational efficiencies.
Monitor transportation operations and ensure drivers follow established safety and vehicle maintenance procedures.

Communication and Customer Service

Communicate critical information to drivers, department staff, and administrators using two-way radio and other communication systems.
Provide guidance and support to drivers during emergency situations, including accidents, medical emergencies, student behavior incidents, and vehicle breakdowns.
Maintain a high level of professionalism and customer service when interacting with parents/guardians, school personnel, drivers, students, and other stakeholders.
Communicate effectively and follow through on assignments, concerns, and transportation-related issues with all appropriate parties.

Field Trip Coordination

Coordinate all phases of field trip transportation, including:
- Scheduling drivers.
- Determining routes.
- Verifying departure and arrival times.
- Confirming pickup and drop-off locations.
- Identifying and assigning drivers to cover field trip staffing shortages or cancellations.

Records and Administrative Support

Maintain transportation records, schedules, indexes, and other required documentation, including confidential personnel records.
Prepare reports regarding incidents, concerns, and violations of District policies, procedures, or safety requirements.
Perform routine office and clerical duties, including:
- Answering telephones.
- Entering and maintaining information in a Computer-Aided Dispatch (CAD) system.
- Using Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
- Maintaining electronic and physical filing systems.

Training and Team Support

Collaborate professionally with team members and provide assistance as needed to support departmental operations.
Assist with training drivers and instructors in classroom settings and within the Dispatch Office, as assigned.

Operational Support

Drive school bus routes as necessary and maintain all required licenses, endorsements, certifications, and training.
Perform other duties related to the position as assigned.

Qualifications

Any combination of education and experience that could likely provide the required knowledge and skills is qualifying. A typical way to obtain knowledge and skills would be:

Option A

High school diploma or equivalent; and
Two (2) years of experience in transportation operations; and
One (1) year of experience in an office environment.

Option B

High school diploma or equivalent; and
Two (2) years of dispatch experience in an operations or public safety environment.

Licenses/Certificates

Possession of or ability to obtain a valid State of Nevada:

Class B Commercial Driver's License (CDL) with Passenger and School Bus endorsements within probationary time,
Current Cardiopulmonary Resuscitation (CPR) certification.
Driving record that meets District standards and is acceptable to the district.?

Knowledge Of

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Reading, writing, accurate spelling, and basic mathematics.
Microsoft Office applications and professional verbal communication techniques.
Nevada Motor Vehicle Code.
Laws, regulations, and operational practices related to school bus transportation.
Applicable transportation safety standards, procedures, and protocols.
Radio communication rules, procedures, and best practices.

Skill In

Working effectively under deadlines, changing priorities, and conflict situations.
Applying ethical and process-based decision-making within the scope of assigned authority.
Establishing and maintaining effective working relationships with colleagues, students, families, and other stakeholders.
Communicating effectively with diverse stakeholder groups, both verbally and in writing.
Following and carrying out verbal and written instructions.
Operating a multi-line telephone console system.
Operating two-way radio and radio console communication systems.
Monitoring computer systems while accurately entering and updating data simultaneously.
Maintaining accuracy, attention to detail, and organization in a fast-paced work environment.

Ability To

Coordinate and prioritize multiple assignments simultaneously in a fast-paced environment.
Remain calm, professional, and effective during emergencies, conflicts, and high-pressure situations.
Analyze situations quickly and make sound decisions within established policies, procedures, and authority limits.
Dispatch and coordinate vehicles, routes, and personnel to ensure safe and efficient transportation operations.
Interpret, explain, and apply applicable laws, regulations, policies, and procedures.
Maintain accurate records, schedules, reports, and confidential information.
Communicate clearly and courteously with drivers, school personnel, parents/guardians, students, administrators, and other stakeholders.
Use computer software, dispatch systems, and office technology to support transportation operations.
Work independently with minimal supervision while exercising sound judgment.
Adapt to changing operational needs, schedules, and priorities.
Establish and maintain effective working relationships with employees, management, and the public.
Learn and apply District policies, procedures, and transportation protocols.
Maintain required certifications and qualifications associated with the position.

WORK ENVIRONMENT / PHYSICAL DEMANDS

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Exposure to weather: Occasionally
Exposure to loud noises: Occasionally
Working in confined spaces: Rarely
Working at heights: Never
Working with hazardous materials: Rarely

Physical Demands

Lifting/Carrying: Occasionally
Standing/Walking: Occasionally
Bending/Stooping: Occasionally
Reaching: Rarely
Pushing/Pulling: Rarely
Climbing: Occasionally
Fine motor skills: Frequently

Definitions

Never: The activity or condition does not occur.
Rarely: The activity or condition occurs less than 10% of the time.
Occasionally: The activity or condition occurs 10-30% of the time.
Frequently: The activity or condition occurs 30-60% of the time.
Continuously: The activity or condition occurs more than 60% of the time.

THIS JOB SPECIFICATION SHOULD NOT BE CONSTRUED TO IMPLY THAT THESE REQUIREMENTS ARE THE EXCLUSIVE STANDARDS OF THE POSITION. INCUMBENTS MAY BE REQUIRED TO FOLLOW ANY OTHER INSTRUCTIONS, AND TO PERFORM ANY OTHER RELATED DUTIES AS MAY BE REQUIRED BY THEIR SUPERVISOR.

The Washoe County School District is committed to providing a safe and respectful learning and working environment for all students, staff, and visitors. The District prohibits bullying, cyber-bullying, harassment, sexual harassment, and/or discrimination based on an individual's actual or perceived race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity or expression, genetic information, veterans or military status, marital status, disability or the presence of any sensory, physical or mental handicap in any of its educational programs/activities and employment, or in any program or activity conducted or funded by the U.S. Department of Agriculture. The District prohibits discrimination against any youth group listed in Title 36, as a patriotic society, (i.e., Boy Scouts of America) from access to public school facilities use.

Equal Opportunity Employer Statement

Washoe County School District is proud to be an equal opportunity employer. The Washoe County School District is committed to providing all applicants and employees equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military status, or other characteristics protected by applicable law. Here at Washoe County School District, we are a diverse group of people who honor the differences that drive innovative solutions to meet the needs of our students and employees. We believe that through a culture of inclusivity, we have the power to reflect on the community we serve.

Site(s) Transportation

Salary

Grade 21 Critical Shortage Compensation Adjustment (CSCA) Scales