Transportation Dispatch Technician I (40 hrs/wk, 260 days)

Washoe County School District; Nevada; On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Sick Leave & Vacation Pay

PERS retirement

Job summary

Washoe County School District is seeking an Transportation Dispatch Technician I to assign and dispatch buses and district vehicles, coordinate field trips, and maintain transportation records. You will communicate with drivers, supervisors, and parents, ensuring safety and efficiency in operations.

The role requires two years of dispatch experience or equivalent, a high school diploma, and proficiency with Microsoft Office and CAD/dispatch software.

Qualifications

• High school diploma or equivalent; two years of dispatch experience preferred.
• Experience with two-way radio dispatch and coordinating transportation operations.
• Ability to maintain accurate transportation records and use standard office software.

Responsibilities

• Assign and dispatch school buses and district vehicles.
• Coordinate field trips and route planning with drivers and supervisors.
• Monitor driver availability and maintain safety and maintenance procedures.
• Communicate critical information to drivers and staff using radio and phone systems.
• Enter and manage data in CAD/dispatch systems and generate standard reports.

Skills

Dispatch experience

Two-way radio operation

Record keeping

Customer service

Office communications

Education

High school diploma or equivalent

Tools

CAD system

Microsoft Word/Excel

Dispatch software

Job description

Transportation Dispatch Technician I (40 hrs/wk, 260 days)

Transportation

Job Number 2000018493

Start Date

Open Date 10/22/2026

Closing Date

TRANSPORTATION DISPATCH TECHNICIAN

SUMMARY DESCRIPTION

Under general direction and supervision of the Dispatch Supervisor, assigns vehicles, drivers, dispatches buses, and other District vehicles. Duties also include communicating by two-way radio, answering phone calls from stakeholders, maintaining transportation records, schedules, and assisting with coordination of bus routes and field trips. Incumbent performs related work as required.?

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in coordinating the movement of buses to ensure safe, efficient, and reliable transportation services for students and passengers.
• Assign and dispatch school buses and other District vehicles.
• Evaluate driver and vehicle availability, fitness, and readiness for service assignments.
• Assign substitute drivers and dispatch backup buses as necessary to maintain service continuity.
• Reroute drivers as needed to address safety concerns, emergencies, or operational efficiencies.
• Monitor transportation operations and ensure drivers follow established safety and vehicle maintenance procedures.

Communication and Customer Service

• Communicate critical information to drivers, department staff, and administrators using two-way radio and other communication systems.
• Provide guidance and support to drivers during emergency situations, including accidents, medical emergencies, student behavior incidents, and vehicle breakdowns.
• Maintain a high level of professionalism and customer service when interacting with parents/guardians, school personnel, drivers, students, and other stakeholders.
• Communicate effectively and follow through on assignments, concerns, and transportation-related issues with all appropriate parties.

Field Trip Coordination

• Coordinate all phases of field trip transportation, including:
• Determining routes.
• Verifying departure and arrival times.
• Confirming pickup and drop-off locations.
• Identifying and assigning drivers to cover field trip staffing shortages or cancellations.

Records and Administrative Support

• Maintain transportation records, schedules, indexes, forms, and other required documentation, including confidential personnel records.
• Prepare reports regarding incidents, concerns, and violations of District policies, procedures, or safety requirements.
• Perform routine office and clerical duties, including:
• Answering telephones.
• Entering and maintaining information in a Computer-Aided Dispatch (CAD) system.
• Using Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
• Maintaining electronic and physical filing systems.

Training and Team Support

• Collaborate professionally with team members and provide assistance as needed to support departmental operations.
• Assist with training drivers and instructors in classroom settings and within the Dispatch Office, as assigned.

Operational Support

• Drive school bus routes as necessary and maintain all required licenses, endorsements, certifications, and training.
• Perform other duties related to the position as assigned.

QUALIFICATIONS

Any combination of education and experience that could likely provide the required knowledge and skills is qualifying. A typical way to obtain knowledge and skills would be:

Option A

• High school diploma or equivalent; and
• Two (2) years of experience in transportation operations; and
• One (1) year of experience in an office environment.

Option B

• High school diploma or equivalent; and
• Two (2) years of dispatch experience in an operations or public safety environment.

Licenses/Certificates

Possession of or ability to obtain a valid State of Nevada:

• Class B Commercial Driver's License (CDL) with Passenger and School Bus endorsements within probationary time,
• Current Cardiopulmonary Resuscitation (CPR) certification.
• Driving record that meets District standards and is acceptable to the district.?

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Reading, writing, accurate spelling, and basic mathematics.
• Microsoft Office applications and professional verbal communication techniques.
• Laws, regulations, and operational practices related to school bus transportation.
• Applicable transportation safety standards, procedures, and protocols.
• Radio communication rules, procedures, and best practices.

Skill in:

• Working effectively under deadlines, changing priorities, and conflict situations.
• Applying ethical and process-based decision-making within the scope of assigned authority.
• Establishing and maintaining effective working relationships with colleagues, students, families, and other stakeholders.
• Communicating effectively with diverse stakeholder groups, both verbally and in writing.
• Following and carrying out verbal and written instructions.
• Operating a multi-line telephone console system.
• Operating two-way radio and radio console communication systems.
• Monitoring computer systems while accurately entering and updating data simultaneously.
• Maintaining accuracy, attention to detail, and organization in a fast-paced work environment.

Ability to:

• Coordinate and prioritize multiple assignments simultaneously in a fast-paced environment.
• Remain calm, professional, and effective during emergencies, conflicts, and high-pressure situations.
• Analyze situations quickly and make sound decisions within established policies, procedures, and authority limits.
• Dispatch and coordinate vehicles, routes, and personnel to ensure safe and efficient transportation operations.
• Interpret, explain, and apply applicable laws, regulations, policies, and procedures.
• Maintain accurate records, schedules, reports, and confidential information.
• Communicate clearly and courteously with drivers, school personnel, parents/guardians, students, administrators, and other stakeholders.
• Use computer software, dispatch systems, and office technology to support transportation operations.
• Work independently with minimal supervision while exercising sound judgment.
• Adapt to changing operational needs, schedules, and priorities.
• Establish and maintain effective working relationships with employees, management, and the public.
• Learn and apply District policies, procedures, and transportation protocols.
• Maintain required certifications and qualifications associated with the position.

WORK ENVIRONMENT/ PHYSICAL DEMANDS

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Exposure to weather: Occasionally
• Exposure to loud noises: Occasionally
• Working in confined spaces: Rarely
• Working at heights: Never
• Working with hazardous materials: Rarely

Physical Demands

• Lifting/Carrying: Occasionally
• Standing/Walking: Occasionally
• Bending/Stooping: Occasionally
• Reaching: Rarely
• Pushing/Pulling: Rarely
• Climbing: Occasionally
• Fine motor skills: Frequently

Definitions:

• Never: The activity or condition does not occur.
• Rarely: The activity or condition occurs less than 10% of the time.
• Occasionally: The activity or condition occurs 10-30% of the time.
• Frequently: The activity or condition occurs 30-60% of the time.
• Continuously: The activity or condition occurs more than 60% of the time.

THIS JOB SPECIFICATION SHOULD NOT BE CONSTRUED TO IMPLY THAT THESE REQUIREMENTS ARE THE EXCLUSIVE STANDARDS OF THE POSITION. INCUMBENTS MAY BE REQUIRED TO FOLLOW ANY OTHER INSTRUCTIONS, AND TO PERFORM ANY OTHER RELATED DUTIES AS MAY BE REQUIRED BY THEIR SUPERVISOR.

The Washoe County School District is committed to providing a safe and respectful learning and working environment for all students, staff, and visitors. The District prohibits bullying, cyber-bullying, harassment, sexual harassment, and/or discrimination based on an individual's actual or perceived race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity or expression, genetic information, veterans or military status, marital status, disability or the presence of any sensory, physical or mental handicap in any of its educational programs/activities and employment, or in any program or activity conducted or funded by the U.S. Department of Agriculture. The District prohibits discrimination against any youth group listed in Title 36, as a patriotic society, (i.e., Boy Scouts of America) from access to public school facilities use.

Equal Opportunity Employer Statement

Washoe County School District is proud to be an equal opportunity employer. The Washoe County School District is committed to providing all applicants and employees equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military status, or other characteristics protected by applicable law. Here at Washoe County School District, we are a diverse group of people who honor the differences that drive innovative solutions to meet the needs of our students and employees. We believe that through a culture of inclusivity, we have the power to reflect on the community we serve.

Site(s) Transportation

Internal Job Number 2026-27-E265722

Grade 21 Critical Shortage Compensation Adjustment (CSCA) Scales

Sch A: $24.78 (entry step)
Sch B: $29.80 (entry step)

Salaries are subject to adjustment and may increase and decrease each fiscal year. New employees hired by Washoe County School District are normally placed on the entry step (step one) of the grade of the position.

Benefit packages are available for all employees, eligible employees who are regularly scheduled to work 27.5 hours per week or more receive full benefits of the District which include but are not limited to;

• No waiting period on Medical, Dental, Vision and Life Insurance
• Employees may select an insurance plan wherein WCSD contributes 100% of insurance premiums.
• Sick Leave, Holiday Pay and Vacation Pay
• Public Employees Retirement System (PERS)
• Contribution options will be explained in detail during the New Employee Orientation.

New employees will be fingerprinted upon hire and every five years thereafter and will have $58.50 deducted from their first paycheck to help defray the cost of fingerprinting. Non-licensed employees will have $58.50 deduction when their fingerprints are completed every five years. Fingerprint fees are subject to change.

The job offer is conditional until a report is returned from the FBI and Nevada Department of Public Safety that meets the standards of WCSD for employment purposes.

Any applicant who would like to request a reasonable accommodation in any step of the selection process should contact Human Resources at [phone].