Transportation Dispatch & Driver Success Lead

Highway Transport Logistics, Inc.; Lake Charles (LA); On-site; USD 56,000 - 77,000; Full time

Benefits offered by this job

401(k) Match

Paid Time Off

Paid Holidays

HSA Contribution Match

Wellness Program

Medical, Dental, Vision Insurance

Disability, Accident and Life Insuranc

Discount Programs

Paid Maternity Leave

Job summary

Highway Transport Logistics, Inc. in Lake Charles, LA is seeking a Dispatcher to plan and route a group of drivers and oversee contractor relations, ensuring on-time delivery while complying with DOT, OSHA, and EPA regulations.

The role focuses on load communication, service center coordination, and achievement of KPI targets, with responsibility for driver performance and adherence to company policies and budgets.

Qualifications

• High school diploma or equivalent required
• Bachelor’s Degree preferred
• 2+ years' experience in transportation operations
• Bulk transportation preferred

Responsibilities

• Plan efficient routing of drivers
• Communicate load information to drivers
• Efficient planning to ensure OTD (on-time delivery) standards are met
• Ensure driver's HOS (hours of service) are sufficient for successful planning
• Responsible for keeping tractor maintenance and expirations current and scheduling services with internal and external vendors
• Meet or exceed budgeted driver count
• Meet or exceed driver turnover ratio
• Assure driver pay thresholds are met
• Make sure performance KPI (key performance indicators) are met (loaded mile percentage, order count, on duty hours, etc.)
• Works with Customer Service to ensure load requirements are met
• Other duties as assigned

Skills

Interpersonal skills

Verbal communication

Management experience

Time management

Organization

Independent judgement

People management

Policy compliance

Regulatory knowledge

Customer interaction

Education

High school diploma or equivalent

Bachelor’s Degree preferred

2+ years’ experience in transportation operations

Bulk transportation preferred

Job description

Highway Transport Logistics, Inc. in Lake Charles, LA is seeking a Dispatcher to plan and route a group of drivers and oversee contractor relations, ensuring on-time delivery while complying with DOT, OSHA, and EPA regulations.

The role focuses on load communication, service center coordination, and achievement of KPI targets, with responsibility for driver performance and adherence to company policies and budgets.