Transportation Dispatch Clerk

Flagler County Florida; Florida; On-site; USD 38,000 - 48,000; Full time

Job summary

Flagler County Public Transportation is seeking an experienced dispatcher to perform advanced, safety-sensitive clerical, fiscal, and backup dispatch duties in support of FCPT operations. You will assist the Transportation Coordinator with administrative tasks in a coordinated public transportation system.

The role includes receiving calls, scheduling trips, directing drivers, preparing manifests and performance reports, Medicaid verification and billing, and ensuring compliance with FTA Drug

Qualifications

• Graduation from an accredited high school or equivalent.
• 2-years’ experience in administrative, clerical, or financial work. Public transportation administrative experience preferred.
• Possession of Class “C” Florida Commercial Driver’s License or higher with Passenger Endorsement preferred; CLP must be obtained within 3 months and CDL with Passenger Endorsement prior to end of 1-year probation.

Responsibilities

• Receives telephone calls, takes cancellations, and schedules trips.
• Operates computer dispatch program and directs drivers.
• Creates, distributes, and audits manifests of daily trips for FCPT.
• Prepares trip and on-time performance reports as needed.
• Assists with drivers in mapping help with routes as needed.
• Assists with Medicaid verification and billing.
• Provides administrative assistance to Transportation Coordinator.
• Must comply with the provisions of the Federal Transit Administration (FTA) Drug and Alcohol Regulations.
• During emergencies, all employees are considered essential personnel and may be required to perform alternate duties.
• All employees will be required to perform other job-related duties as required.

Skills

Office procedures

Knowledge of county road system

Scheduling/dispatching

Data entry / PC skills

Written and oral communication

Two-way radio operation

Education

High school diploma or equivalent

Class C Florida CDL with Passenger Endorsement (preferred)

Tools

Trapeze scheduling software

Job description

Flagler County is dedicated to enriching the lives of those we serve and strives to deliver a vibrant and prosperous community with a focus on providing exceptional quality of life. As we work together to put the needs of our community first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family now, and in the future. And with continuing education and advancement opportunities, you can build a long, successful career with us. You’ll thrive in an environment where we build a culture of innovation by encouraging collaboration and empowering staff to facilitate positive outcomes. We understand the importance of work/life balance, having flexible work schedules and the ability to be able to afford health insurance. That’s why our benefits are known to be some of the best around! We offer a robust benefit package that includes low-cost health insurance, no cost onsite wellness center and gym, retirement in the Florida Retirement System, County paid basic life insurance, 13 paid holidays, generous personal leave, tuition reimbursement, longevity pay, and wellness programsto support a happier, healthier you. At Flagler County we aspire to be the catalyst that makes us an employer of choice.

Position Summary

Performs advanced, safety sensitive, clerical, fiscal, and backup dispatching duties in support of Flagler County Public Transportation’s (FCPT) operations. Assists the Transportation Coordinator in performing administrative duties in a coordinated public transportation system.

Essential Functions

• Receives telephone calls, takes cancellations, and schedules trips.
• Operates computer dispatch program and directs drivers.
• Creates, distributes, and audits manifests of daily trips for FCPT.
• Prepares trip and on-time performance reports as needed.
• Assists with drivers in mapping help with routes as needed.
• Assists with Medicaid verification and billing.
• Provides administrative assistance to Transportation Coordinator
• Must comply with the provisions of the Federal Transit Administration (FTA) Drug and Alcohol Regulations.
• During emergencies, all employees are considered essential personnel and may be required to perform alternate duties.

These essential functions are not to be construed as a complete statement of all duties performed. All employees will be required to perform other job-related duties as required.

Minimum Qualifications

• Graduation from an accredited high school or possession of an acceptable equivalency diploma.
• 2-years’ experience in administrative, clerical, or financial work. Public transportation administrative experience preferred.
• Possession of Class “C” Florida Commercial Driver’s License or higher with Passenger Endorsement is preferred. As a condition of continued employment, a (CLP) Commercial Learners Permit must be obtained within 3 months from date of hire and a Class “C” Florida Commercial Driver’s License or higher with Passenger Endorsement must be obtained prior to the end of the one-year probationary period.

Flagler County is a drug free workplace, some positions may require a pre-employment drug screen.

Flagler County, Florida is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Flagler County, Florida will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Knowledge, Skills and Abilities

• Knowledge of office procedures.
• Knowledge of county road system.
• Ability to organize effectively and efficiently, schedule and dispatch drivers and vehicles to scheduled and unscheduled destinations.
• Ability to proficiently operate a personal computer, other office machines and a two-way radio.
• Ability to communicate effectively, both orally and in writing, and to understand and carry-out oral and written directions.
• Ability to maintain working relationships with the public and fellow employees.
• Ability to enforce safety rules, tactfully and firmly, with the public.
• Knowledge of transportation scheduling software such as Trapeze.

Physical Demands

Physical demand: Sedentary

• Acceptable vision and hearing.
• Light lifting and carrying (up to 10 lbs.).
• Walking, standing, kneeling and bending.
• Must be able to operate appropriate motor vehicles.
• Must be able to sit for long periods of time and perform data entry.