Transportation Customer Service Specialist II

Intermountain Healthcare; Billings (MT); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Healthcare is seeking a Transportation driver to operate a commercial vehicle and deliver equipment, supplies, and specimens between facilities. You will load/unload items, maintain safety, and communicate clearly with customers and colleagues.

The role requires a valid CDL/driver's license (per policy) and DOT medical card, with a typical 40-hour work week Monday–Friday. Local Montana work at Billings facilities is expected.

Qualifications

• Valid driver's license with no restrictions.
• A DOT Medical Card and/or ability to obtain within 30 days of hire.
• 21 or older as required by the DOT to operate a commercial motor vehicle.
• Pass a department-specific drivers road test as required by the DOT.
• Demonstrated excellent verbal communication skills.
• Demonstrated ability to work independently.
• Demonstrated ability to follow assigned schedule.
• Demonstrated ability to use computerized tracking system.
• Demonstrated ability to understand and follow department procedures.

Responsibilities

• Safely operates a commercial motor vehicle with a GVW between 10,000 and 26,000 lbs.
• Transports equipment, packages, specimens, and supplies.
• Safely load and unload items by hand or with equipment.
• Maintain safety and awareness during all deliveries.
• Communicate effectively with customers and internal teams.
• Manage time and priorities to meet delivery schedules.

Job description

Job Description

This position represents the face of Intermountain Healthcare to customers, patients, and physicians who use Transportation services to transport items between facilities and organizations within Intermountain Health. This position is responsible to take care of the customers' needs by providing and delivering professional, helpful, and high-quality service. This position operates a commercial motor vehicle with a GVW between 10,000 and 26,000 lbs. This position typically delivers large quantities of supplies, totes, materials, and large equipment. The position is required to safely load and unload items by hand or by using appropriate material handling equipment. Schedule: Monday - Friday Hours: 40 per week

Essential Functions

• Safety Awareness: Safely operates a commercial motor vehicle with a GVW between 10,000 and 26,000 lbs., some which require Hazmat placards in a variety of conditions and environments to complete deliveries of equipment, packages, specimens, and supplies. Typically transports large or heavy items that require safe lifting and safe moving techniques. Stays aware of conditions and circumstances that affect one's own safety or the safety of others. Protects the physical well-being of personnel and self against work related accidents, injuries or other debilitations.
• Service Focus: Ensures the needs of the customer is the primary focus; shows interest in and understanding of the needs and expectations of internal and external customers; demonstrates the need to gain customer trust; meets or exceeds customer expectations; shows willingness to gather and listen to customer feedback.
• Effective Communication: Cleary conveys information and ideas in a manner that engages the customer, helps them understand and retain the message, and invites response and feedback. Keeps others informed and involved as appropriate.
• Managing Work: Manages time effectively and accomplishes assigned tasks. Organizes work, sets priorities and determines the correct use of resources. Determines necessary sequence of activities to achieve goals.
• Initiative: Supports department's goals and objectives. Takes a proactive role in all department initiatives; strives to continuously improve processes and service levels beyond minimum job requirements; takes prompt action to accomplish objectives.
• Adaptability: Adjusts to dynamic business needs and conditions. Adjusts appropriately to the needs of the situation with a positive attitude and willingness to learn new ways to accomplish work activities and objectives; adapts to change quickly and easily; makes suggestions for increasing the effectiveness of change; shows a willingness to learn new methods, procedures, or techniques results from change.

Skills

• Customer Service
• Motor Vehicles
• Vehicle Safety
• Learning Quickly
• Electronic Mail
• Working Independently
• Logistics
• Oral Communications
• Communication
• Adaptability

Required Qualifications

• Valid driver's license with no restrictions.
• A DOT Medical Card and / or the ability to obtain a valid CDL Medical Card (obtained by getting a basic physical from a Physician to assure driver is safe and fit to drive) within 30 days of hire.
• 21 or older as required by the DOT to operate a commercial motor vehicle.
• Pass a department specific drivers road test as required by the DOT to operate a commercial motor vehicle.
• Demonstrated excellent verbal communication skills.
• Demonstrated ability to work independently.
• Demonstrated ability to follow assigned schedule.
• Demonstrated ability to use computerized tracking system.
• Demonstrated ability to understand and follow department procedures and practices.
• Demonstrated ability to comply with Intermountain Healthcare's Motor Vehicle Driver Policy.
• Meets the requirements for a routine driver as outlined in Intermountain Health's Motor Vehicle Driver Policy (typically fewer than 3 moving violations in the last 3 years).
• Experience using internet and email applications.

Preferred Qualifications

• Current Class C, B, or A, commercial driver’s license with a Hazmat Endorsement, with the ability to drive vehicles equipped with air brakes.
• One year of experience in a customer service or logistics position.

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy.
• This includes frequent computer, phone, and cable set-up and use.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment.
• Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment.
• Typically includes items of varying weights, up to and including heavy items.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location

CSC Warehouse Montana - Billings, Intermountain Health St Vincent Regional Hospital

Work City: Billings

Work State: Montana

Scheduled Weekly Hours: 40

Salary

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $20.45 - $27.04

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here.

Compliance & Policies

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

Company Overview

All positions subject to close without notice. Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here.

Contact & Additional Information

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!