Transportation Customer Service Specialist

Intermountain Healthcare Inc.; Salt Lake City (UT); Hybrid; USD 26.000 - 34.000; Vollzeit

Zusammenfassung

Intermountain Health seeks a Home Medical Equipment Coordinator in Salt Lake City to manage patient orders from intake to delivery, ensuring accurate documentation and clear communication. The role includes equipment education and fittings, with field deliveries possible in some cases.

You will triage referrals, verify insurance, coordinate deliveries, and support transitions of care while maintaining compliance with billing and privacy regulations.

Qualifikationen

• Demonstrated experience in a customer service role with professionalism and responsiveness.
• Ability to work independently with self-motivation and good judgment.
• Excellent verbal, written, and interpersonal communication skills with diverse individuals.
• Strong attention to detail, accuracy, and dependability in managing tasks/documentation.
• Effective organizational and time management skills to prioritize multiple responsibilities.
• Proficiency with basic computer applications (word processing, spreadsheets, databases, email, scheduling).
• Ability to understand and speak English clearly and follow instructions.
• Ability to adapt to changing priorities and collaborate in a team environment.

Aufgaben

• Delivers exceptional customer service by promptly responding to inquiries and triaging communications.
• Coordinates patient intake and order processing, entering data into EMR and verifying insurance or self-pay status.
• Manages delivery and fulfillment of medical equipment and supplies with timely coordination.
• Supports patient discharges and transitions of care with equipment setup assistance.
• Provides one-on-one patient support, including equipment education and fittings.
• Processes POS transactions by entering orders, receiving payments, and coordinating delivery or pickup.
• Collaborates across departments to ensure seamless service delivery and maintain relationships.
• Demonstrates problem-solving and compliance knowledge regarding Medicare/Medicaid and billing requirements.

Kenntnisse

Customer Service

Order Entry & Processing

Communication

Interpersonal Skills

Patient Care

Referral Management

Telephone System Proficiency

Computer Literacy

Medical Equipment Knowledge

Problem Solving

Jobbeschreibung

Job Description: The Home Medical Equipment Coordinator is responsible for the intake, coordination, and timely implementation of Home Medical Equipment (HME) and supply orders. Acting as a key liaison among referral sources, providers, patients, and internal service lines, this role ensures accurate documentation, verifies medical necessity, and maintains clear communication throughout the order process. The coordinator manages patient orders from start to finish, including reviewing referrals, coordinating deliveries, and providing essential patient education. They also facilitate one-on‑one equipment set‑ups or fittings, ensuring patients and caregivers are properly instructed on the use, care, and safety of the equipment provided. If in a Field / Delivery role the coordinator is responsible for making timely deliveries of Home Medical Equipment (HME) products and supplies to customers. Schedule: PRN Hours: Flexible *Non benefits eligible

Essential Functions

• Delivers exceptional customer service by promptly and courteously responding to phone calls, emails, chats, and in‑person inquiries; accurately triages and routes communications to appropriate departments or staff.
• Coordinates patient intake and order processing by gathering referral information, entering data into the Electronic Medical Record (EMR), and verifying insurance benefits or self‑pay status at the time of intake.
• Manages the delivery and fulfillment of medical equipment and supplies, selecting appropriate delivery methods to meet patient and company needs, and ensuring timely coordination with delivery staff or services.
• Supports patient discharges and transitions of care by working closely with hospital liaisons and case managers to ensure timely and appropriate equipment setup for home use.
• Provides one‑on‑one patient support, including equipment education, fittings, and verifying that equipment selections align with physician orders and patient‑specific needs.
• Processes Point of Sale (POS) transactions by entering orders, receiving payments, and coordinating delivery or patient pick‑up in both clinical and retail settings.
• Collaborates across departments to ensure seamless service delivery, maintains effective internal and external relationships, and contributes to daily workflow organization and prioritization.
• Demonstrates strong problem‑solving and compliance knowledge, addressing concerns promptly while maintaining a working understanding of Medicare, Medicaid, and third‑party billing requirements, as well as privacy and confidentiality regulations.

Skills

• Customer Service
• Order Entry & Processing
• Communication
• Interpersonal Skills
• Patient Care
• Referral Management
• Telephone System Proficiency
• Computer Literacy
• Medical Equipment Knowledge
• Problem Solving

Required Qualifications

• Demonstrated experience in a customer service role, with a focus on professionalism, empathy, and responsiveness.
• Proven ability to work independently with strong self‑motivation, accountability, and sound judgment.
• Excellent verbal, written, and interpersonal communication skills, with the ability to interact effectively with diverse individuals.
• Strong attention to detail, accuracy, and dependability in managing tasks and documentation.
• Effective organizational and time management skills, with the ability to prioritize and manage multiple responsibilities.
• Proficiency in using basic computer applications, including word processing, spreadsheets, databases, internet, email, and scheduling tools.
• Ability to understand and speak English clearly, follow verbal and written instructions, and communicate effectively with patients and team members.
• Demonstrated ability to adapt to changing priorities and work collaboratively in a team‑oriented environment.

Preferred Qualifications

• Experience working with home or durable medical equipment.
• Experience Coordinating office operations and administrative tasks.
• Experience providing direct or supportive patient care.

Physical Requirements

Ongoing need for employee to see and read information, labels, assess patient needs, identify HME equipment and supplies.

Frequent interactions with both patients/customers and /or patient care providers, and employees that require employee to communicate verbally and in writing as well as hear and understand spoken information, customer/patient needs, and issues, quickly and accurately.

Hearing/Listening, Manual Dexterity

Interact with others requiring the employee to communicate information.

Operate computers and other office equipment requiring the ability to move fingers and hands.

See and read computer monitors and documents.

Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location

Location: Home Services - Salt Lake City

Work City: South Jordan

Work State: Utah

Scheduled Weekly Hours: 0

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.76 - $24.38

We care about your well‑being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world‑class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up‑front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!