Home Medical Equipment Representative

Intermountain Healthcare Inc.; United States; On-site; USD 27,000 - 36,000; Full time

Job summary

Intermountain Health is seeking a Home Medical Equipment Coordinator to manage intake, order processing, and equipment setup for home use. You will verify insurance, document medical necessity, and coordinate deliveries with care teams, patients, and referrers.

In this full-time role, you will educate patients and caregivers, perform fittings, and ensure compliance with privacy and billing guidelines while delivering excellent service across clinical and retail settings.

Qualifications

• Experience in customer service with professionalism, empathy, and responsiveness.
• Ability to work independently with strong self‑motivation and sound judgment.
• Excellent verbal, written, and interpersonal communication with diverse individuals.

Responsibilities

• Respond promptly to inquiries via phone, email, chats, and in‑person.
• Coordinate patient intake and order processing in EMR, verify insurance.
• Manage delivery and fulfillment of medical equipment and supplies.
• Support discharges and transitions with hospital staff for equipment setup.
• Provide one‑on‑one patient education and fittings.
• Process POS transactions and coordinate delivery or pickup.
• Collaborate across departments to ensure seamless service delivery.
• Maintain compliance with Medicare/Medicaid and privacy regulations.

Skills

Customer Service

Order Entry & Processing

Communication

Interpersonal Skills

Patient Care

Referral Management

Telephone System Proficiency

Computer Literacy

Medical Equipment Knowledge

Problem Solving

Tools

EMR Software

Job description

Job Description

The Home Medical Equipment Coordinator is responsible for the intake, coordination, and timely implementation of Home Medical Equipment (HME) and supply orders. Acting as a key liaison among referral sources, providers, patients, and internal service lines, this role ensures accurate documentation, verifies medical necessity, and maintains clear communication throughout the order process. The coordinator manages patient orders from start to finish, including reviewing referrals, coordinating deliveries, and providing essential patient education. They also facilitate one-on-one equipment set‑ups or fittings, ensuring patients and caregivers are properly instructed on the use, care, and safety of the equipment provided. If in a Field / Delivery role the coordinator is responsible for making timely deliveries of Home Medical Equipment (HME) products and supplies to customers.

Schedule

Full‑time (40 + hours) Hours: 8:30am - 5:00pm * 6 - 8 on‑call shifts per month.

Essential Functions

• Delivers exceptional customer service by promptly and courteously responding to phone calls, emails, chats, and in‑person inquiries; accurately triages and routes communications to appropriate departments or staff.
• Coordinates patient intake and order processing by gathering referral information, entering data into the Electronic Medical Record (EMR), and verifying insurance benefits or self‑pay status at the time of intake.
• Manages the delivery and fulfillment of medical equipment and supplies, selecting appropriate delivery methods to meet patient and company needs, and ensuring timely coordination with delivery staff or services.
• Supports patient discharges and transitions of care by working closely with hospital liaisons and case managers to ensure timely and appropriate equipment setup for home use.
• Provides one‑on‑one patient support, including equipment education, fittings, and verifying that equipment selections align with physician orders and patient‑specific needs.
• Processes Point of Sale (POS) transactions by entering orders, receiving payments, and coordinating delivery or patient pick‑up in both clinical and retail settings.
• Collaborates across departments to ensure seamless service delivery, maintains effective internal and external relationships, and contributes to daily workflow organization and prioritization.
• Demonstrates strong problem‑solving and compliance knowledge, addressing concerns promptly while maintaining a working understanding of Medicare, Medicaid, and third‑party billing requirements, as well as privacy and confidentiality regulations.

Skills

• Customer Service
• Order Entry & Processing
• Communication
• Interpersonal Skills
• Patient Care
• Referral Management
• Telephone System Proficiency
• Computer Literacy
• Medical Equipment Knowledge
• Problem Solving

Required Qualifications

• Demonstrated experience in a customer service role, with a focus on professionalism, empathy, and responsiveness.
• Proven ability to work independently with strong self‑motivation, accountability, and sound judgment.
• Excellent verbal, written, and interpersonal communication skills, with the ability to interact effectively with diverse individuals.
• Strong attention to detail, accuracy, and dependability in managing tasks and documentation.
• Effective organizational and time management skills, with the ability to prioritize and manage multiple responsibilities.
• Proficiency in using basic computer applications, including word processing, spreadsheets, databases, internet, email, and scheduling tools.
• Ability to understand and speak English clearly, follow verbal and written instructions, and communicate effectively with patients and team members.
• Demonstrated ability to adapt to changing priorities and work collaboratively in a team‑oriented environment.

Field/Delivery Positions

• Current driver’s license insured and reliable transportation, and an acceptable driving record. (will be verified)

Preferred Qualifications

• Experience working with home or durable medical equipment.
• Experience Coordinating office operations and administrative tasks.
• Experience providing direct or supportive patient care.

Physical Requirements

Ongoing need for employee to see and read information, labels, assess patient needs, identify HME equipment and supplies. Frequent interactions with both patients/customers and/or patient care providers, and employees that require employee to communicate verbally and in writing as well as hear and understand spoken information, customer/patient needs, and issues, quickly and accurately. Hearing/Listening, Manual Dexterity Interact with others requiring the employee to communicate information. Operate computers and other office equipment requiring the ability to move fingers and hands. See and read computer monitors and documents. Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location

Home Medical Equipment - Logan work city: Logan work state: Utah scheduled weekly hours: 40. The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.50 - $26.48.

Benefits

We care about your well‑being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world‑class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Please contact 1-800-843-7820 or email [e-mail].

Intermountain Health's PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up‑front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Other duties may be assigned by the supervisor.

Thanks for your interest in continuing your career with our team!