Home Medical Equipment Store Manager

10900 Homecare and Hospice; Provo (UT); On-site; USD 52,000 - 83,000; Full time

Benefits offered by this job

Benefits package

PEAK tuition program

Job summary

Intermountain Health in Provo, Utah oversees a medium-sized Home Medical Equipment store, managing daily operations, staff of 9–25, and a focus on exceptional patient experience. The role requires leadership, strategic thinking, and strong communication to drive growth and service quality.

Work schedule is Monday–Friday 9:00am–5:30pm with occasional Saturday shifts; proficient in Microsoft Office and a willingness to engage in budgeting and system improvements to support the community's needs.

Qualifications

• Experience in a customer service or home healthcare role.
• Experience in a leadership role over people or processes.
• Strong written and verbal communication skills.

Responsibilities

• Oversee day-to-day operations of a medium HME store.
• Lead a staff of 9–25, coach and develop team members.
• Manage financial performance and budget discussions; ensure safety and quality standards.

Skills

Leadership

Communication

Strategic thinking

Analytical skills

Education

Bachelor's degree

License: Respiratory Care Practitioner

Tools

MS Office

Job description

Job Description

Manages the day-to-day operation of a medium and moderate to highly complex Intermountain HME store with delivery volumes of 2000-5000 per month and a staff of 9-25 employees. Schedule: Monday - Friday Hours: 9:00am-5:30pm * Hours may flex slightly for operational needs. May need to occasionally work on Saturday 10-2 The manager will have responsibility for all aspects of a medium sized local HME site. The ideal candidate will have proven leadership experience, prioritize growth and personal/professional development, focus on developing others, encourage strategic thinking, innovation, and action, and be community minded. They will bring to the role vision, critical thinking skills, and authentication. They will have an open and creative mind with flexibility, be responsible and dependable, and have the ability to make tough decisions while inspiring the team to do the right thing. They must foster a safe and creative environment, lead by example with passion, and be willing to serve our community, referral sources, system, team; all things larger than themselves. The candidate needs polished written and verbal communication skills, the ability to temper oneself during challenging situations, to act with tact, and lead others to do the same. They must have a talent for influencing others and adapting quickly to the everchanging landscape of healthcare. Compassion, understanding, and empathy are vital to this role. Exceptional customer experience is our expectation and the candidate must have a natural tendency toward these qualities and the ability to successfully coach the team to uphold these expectations. They will lead a staff of professional respiratory therapists and delivery assistants working in both the office and in the field, and will very much be a hands‑on, working manager, themselves. A willingness to learn new systems and processes, engage with leadership, and be fluent in Microsoft programs is required, as are keen analytical skills. The manager will monitor and manage financial performance of the site to maintain long‑term financial viability and participate in budgetary discussions, provides feedback to leadership on a regular basis, market our services to system and area referral sources and support sources, collaborate and communicate with system leadership, educate clients, staff, and providers regarding our products and services, nurture vendor and provider relationships and recruit new business. They will be expected to accept responsibility for and be engaged in strategic planning and implementation and maintenance of our processes and programs, be familiar with local area and market, and communicate recommendations to Homecare’s Operations Director for HME. The manager will also work to ensure staff is sufficient to meet needs and be actively engaged in recruiting process, hold regular check ins with staff, evaluate performance, participate in equipment selection and standardization, analyze industry trends and products, consider time and cost savings along with quality standards, conduct product trials. The manager must establish clear priorities and create timely and effective resolution plans that reflect accountability, flexibility and collaboration. As this role will work directly with the public, Basic Life Support Certification for healthcare providers is required. Location: Home Services - Provo Work City: Provo Work State: Utah Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $37.87 - $59.63

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. "Learn more about our comprehensive benefits package here." By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice. Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up‑front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. "Learn more." The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!

Minimum Qualifications

• Experience working in a customer service or home healthcare role.
• Experience in a leadership role, over people or processes.
• Demonstrated effective interpersonal communication skills
• Demonstrated excellent computer skills including word-processing, spreadsheet, email and presentation software.

Preferred Qualifications

• License as a Respiratory Care Practitioner in state of practice.
• Bachelor's degree from an accredited institution (degrees will be verified).
• Basic Life Support Certification for healthcare providers.
• Three years Home Medical Equipment experience
• Two years of experience in a leadership role, over people or processes.