Transportation Coordinator II

Crane Worldwide Logistics; Houston (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a logistics coordinator to enhance customer satisfaction through effective communication and technology utilization. This role involves managing truckload and LTL movements, supporting customer inquiries, and ensuring operational efficiency. The ideal candidate will have a strong background in logistics, excellent problem-solving skills, and proficiency in TMS technology. Join a dynamic team that values continuous improvement and provides a supportive environment for professional growth. If you are passionate about logistics and customer service, this opportunity is perfect for you.

Qualifications

• 1-5 years of experience in logistics required.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Manage customer interactions and support inquiries via phone and email.
• Utilize TMS technology for logistics operations and ensure process compliance.

Skills

Customer Communication

TMS Technology

Data Interpretation

MS Excel

MS Word

Problem Solving

Education

Bachelor's in Transportation, Logistics, or Business Administration

High School Diploma

Tools

TMS Software

Microsoft Excel

Microsoft Word

Job description

IAH5 USA Houston TX
1500 Rankin Road
Houston, TX 77073, USA

IAH5 USA Houston TX
1500 Rankin Road
Houston, TX 77073, USA

• Heavy customer/carrier interaction and communication daily via phone and/or email
• Utilize TMS technology to build and execute truckload, LTL, and hotshot movements for clients
• Provide support for customer Track & Trace/POD inquiries
• Resolve and track customer complaints and issues
• Provide data interpretation and cleansing as required
• Extensive use of email technology to sort, respond, assign, and action emails as required
• Monitor loads for exception and manage exceptions to closure
• Provide support to the carrier billing process & work to through any discrepancies
• Provide decision support for exception management during afterhours via page as needed
• Route and tender shipments using enabling technologies and business processes to ensure maximum value to customers and Crane, as required
• Utilize methods and procedures to achieve process compliance and organization goals
• Provide feedback and recommendations to drive continuous improvement at account and operational level
• Maintain high level of customer service to both internal and external customers
• Provide data interpretation and cleansing as required
• Work cross-functionally between departments (engineering, analytics and execution)
• Other duties as assigned

Other Skills & Abilities

• Intermediate level skills with MS Excel such as freezing/unfreezing panes, hiding/un-hiding data, setting print titles & page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars & menus, protecting a worksheet, filtering options, and chart formatting options
• Intermediate level skills with MS Word such as including styles, mail merge, tabs, tables, columns and breaks, graphics, fields, headers and footers, working with margins, page orientation, and spelling/grammar

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• May require client after-hours support on nights, weekends, and/or holidays via cell phone rotation and remote equipment or via in-office tools and phones.

Education & Experience

• 1 years of experience working in the logistics industry required
• 2-5 years of experience working in the logistics industry preferred
• Bachelor's degree in Transportation, Logistics, or Business Administration preferred
• Candidate must possess excellent communications skills, both written and verbal, and have a strong professional presence
• Knowledge and understanding of the basic requirements for freight movement (truckload, LTL, air, small parcel) is required
• Experience using analytical and judgment skills to solve problem

CERTIFICATIONS AND LICENSES

• Professional certification may be required in some areas

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

High School or better.

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.