Transportation Coordinator - Duluth, GA

Watco Transloading; Duluth (GA); On-site; USD 40,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a customer-focused role. This position involves providing exceptional support to clients while engaging in negotiations to maximize profitability. You'll be responsible for developing a network of reliable carriers and ensuring compliance with customer requirements. Ideal candidates will possess strong communication skills, a knack for problem-solving, and a background in transportation or supply chain. If you thrive in a dynamic environment and are passionate about delivering quality service, this opportunity could be perfect for you.

Qualifications

• Strong customer service skills to address client needs effectively.
• Experience in transportation or supply chain is preferred.
• Basic computer skills including Microsoft Office.

Responsibilities

• Provide customer support and conduct rate negotiations.
• Develop and manage a network of reliable carriers.
• Meet financial objectives and ensure customer satisfaction.

Skills

Customer Service Skills

Negotiation Skills

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Data Entry

Effective Communication

Transportation/Supply Chain Experience

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Registry Monitoring Insurance Services (RMIS)

Job description

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Pay: $40,000-$50,000 per year plus commission

Essential duties and responsibilities including the following (other duties may be assigned)

• Provide customer support to meet their needs and address issues
• Conduct spot pricing,rate negotiations to meet margin requirements, and ensure maximum profitability, and handle related concerns
• Meet all customer compliance requirements including but not limited to level of service, lane compliance, and communication timeframe
• Book loads with Registry Monitoring Insurance Service carrier compliance
• Engage in customer and carrier communication to sustain customer and carrier growth
• Develop and manage a network of outside safe and reliable carriers to move freight in the most profitable manner to ensure customer satisfaction and adequate service levels
• Help with financial procedures and operating metrics (detention management, research/resolving invoice discrepancies, benchmark rate achievement, automation objectives, expedite decisions and cost, etc.)
• Meet or exceed Watco and customer targeted financial objectives
• Meet or exceed required margin and revenue goals for the assigned branch
• Transportation or supply chain related experience preferred
• Use basic computer skills - Microsoft Excel, Word, PowerPoint, 10 Key, and Data Entry
• Ability to work with others and be a positive influence on co-workers
• Utilize professional phone and email communication skills
• Effective customer service skills and the ability to service both internal and external customers
• Ability to provide oral and written reports, business correspondence, and effective presentation of information to customers, team members, and managers
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Registry Monitoring Insurance Services (RMIS) skills recommended

Work is performed primarily in a standard office environment with extensive team member and supplier contact with frequent interruptions. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

Physical requirements & physical demands

• Work Pattern – Salary with commission or bonus options
• Sit, stand, walk, and reach with arms – Completion of paperwork, long consecutive hours of typing and using the computer
• Talk daily to customers, team members, vendors, etc.
• Ability to hear what the team members communicate
• Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.