TRANSPORTATION COORDINATOR

Bernhardt Furniture Company; Lenoir (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Bernhardt Furniture Company is seeking a Transportation Coordinator to manage outbound shipments, schedule trips, and maintain accurate freight records. The role connects shipping with customer service, carriers, and operations to ensure on-time deliveries and precise data handling.

The ideal candidate will be organized, detail-oriented, adaptable, and service-focused, capable of coordinating with drivers and internal teams in a fast-paced environment.

Qualifications

• Experience in transportation, logistics, dispatching, shipping, or supply chain operations.
• Familiarity with freight billing and transportation documentation.
• Ability to learn transportation software systems.

Responsibilities

• Schedule outbound trips, assign equipment, and release loads.
• Generate invoices, trip sheets, BOLs, and shipping paperwork.
• Verify piece counts and maintain shipment records.
• Enter freight costs and prepare carrier documentation.
• Maintain data in transportation systems and update shipment status.
• Support drivers, carriers, and internal teams to resolve issues.
• Provide professional updates to customers and internal stakeholders.

Skills

Computer skills

Excel & Docs

Attention to detail

Time management

Communication skills

Customer service

Teamwork

Phone/email etiquette

Tools

Samsara

Syteline

Job description

Position Summary

The Transportation Coordinator coordinates outbound furniture shipments, schedules transportation activity, prepares shipping documentation, supports drivers and carriers, and maintains accurate transportation and billing records. This role connects shipping, transportation, customer service, carriers, and operations to support timely deliveries and accurate data.

The ideal candidate is organized, detail-oriented, adaptable, and service-focused.

Essential Duties and Responsibilities

Trip Scheduling & Dispatch Support

• Schedule outbound trips, assign trailers/equipment, and release loads to shipping.
• Monitor shipments, reschedule missed departures, and communicate delays to carriers and stakeholders.

Shipment Processing & Documentation

• Generate invoices, trip packets, trip sheets, BOLs, and shipping paperwork.
• Verify piece counts, scan/file documents, and maintain accurate shipment records.

Billing & Freight Administration

• Invoice completed and collect shipments; review freight charges for accuracy.
• Enter freight costs and prepare third-party carrier documentation, including shipment details and contacts.

Transportation Systems Management

• Maintain accurate data in Syteline, Mainframe, Samsara, and related systems.
• Update acknowledgment numbers, shipment status, and transportation records.

Driver & Carrier Support

• Serve as a contact for driver, carrier, and delivery issues; coordinate solutions with management and internal teams.

Customer Service & Communication

• Communicate professionally with drivers, carriers, customers, and internal departments; provide timely shipment updates and maintain positive relationships.

Required Skills and Abilities

• Strong computer skills and ability to learn transportation software systems.
• Proficiency in Google Docs, Microsoft Excel, Outlook, and other office software.
• Excellent organizational and time management skills.
• Strong attention to detail and data accuracy.
• Effective verbal and written communication skills.
• Ability to work in a fast-paced environment and manage changing priorities.
• Strong customer service mindset.
• Professional phone and email communication.

Preferred Qualifications

• Experience in transportation, logistics, dispatching, shipping, or supply chain operations.
• Experience using Samsara, Syteline, or similar logistics software.
• Knowledge of freight billing and transportation documentation.

Performance Expectations

Employees in this position are expected to:

• Schedule and process transportation trips accurately and on time.
• Maintain shipment records with a high degree of accuracy.
• Verify piece counts and shipment documentation before invoicing.
• Maintain accurate freight billing records.
• Follow established transportation processes and procedures.
• Communicate shipment delays and exceptions proactively.
• Demonstrate professionalism and teamwork.
• Maintain a positive attitude while contributing to department goals.