Transportation Coordinator

DS Bus Lines; Braintree, Northern (MA, KY); On-site; USD 52,000 - 65,000; Full time

Job summary

Beacon Mobility is seeking a Transportation Coordinator to supervise 30-60 drivers, design efficient routes, and oversee daily communications between drivers and multiple departments. The role emphasizes accurate messaging, professional relations with clients, and maintaining compliance with company policies.

The position requires strong customer service, problem-solving, and technology skills with MS Office, SharePoint, Outlook, and mobile devices.

Qualifications

• Must have prior supervising experience.
• Must be self-motivated with a strong work ethic.
• Excellent customer service skills and attention to detail.
• Able to learn company programs, clients, and employees quickly.
• Enjoy working with children.
• Strong technology skills with MS Office, SharePoint, Outlook, Excel and Word.
• Must maintain a safe driving record and driver’s license.

Responsibilities

• Supervise and advise 30-60 drivers and monitors.
• Develop and implement efficient routes across several regions with regard to individual client needs.
• Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance.
• Receive, record, retrieve and deliver messages accurately, clearly and pleasantly; solve operational problems while maintaining cordial relations.
• Maintain compliance with Company policies and develop driver skills through discussion and example.
• Promote good performance and recommend reassignment or appropriate discipline for non-compliance.
• Spend time behind the wheel to know routes, clients, drivers, and programs; observe and supervise drivers and provide emergency back-up.
• Build and maintain a professional rapport with customers including programs, guardians, and clients.
• Maintain detailed and organized records to accurately perform monthly billing.

Skills

Supervising experience

Customer service

Problem solving

Self-motivated

Adaptability

Team leadership

Microsoft Office

Google Chrome

Android tablets

Communication skills

Tools

SharePoint

Outlook

Excel

Word

Google Chrome

Android tablets

Job description

Local Motion, LLC Transportation Coordinators are responsible for communicating route information to their drivers and ensuring they have the resources necessary to succeed at their tours of duty. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedules.

Responsibilities

• Supervise and advise 30-60 drivers and monitors.
• Responsible for developing and implementing efficient routes across several regions with regard to individual client needs.
• Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance.
• Must be able to receive, record, retrieve and deliver messages accurately, clearly and pleasantly; routinely solve operational problems, while maintaining cordial, professional relations with guardians, clients, program staff, customer staff, and all Company employees.
• Maintain and reinforce compliance with Company policies through dispatch and direct observation; develop driver skills through discussion and example.
• Promote good performance through your positive support and recommend reassignment or appropriate discipline for non-compliance with Company rules or standards.
• Spend sufficient time behind the wheel to know the routes, the clients, the drivers, and the programs and facilities; observe and supervise drivers in action, provide emergency back-up for absent drivers.
• Build and maintain a positive relationship with those you supervise; understand and address the challenges they face.
• Develop and maintain a professional rapport with all of our customers which includes but not limited to; programs, guardians, special needs clients of all ages and customer contacts from the organizations with whom we contract.
• Maintain detailed and organized records to accurately perform monthly billing count.

Qualifications

• Must have prior supervising experience.
• Must be self-motivated, show initiative, and have a strong work ethic.
• Excellent customer service skills, be detail-oriented, and like solving problems.
• Learn the programs, clients, and employees sufficiently to determine appropriate assignments.
• Enjoy working with children.
• Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
• Must maintain a safe driving record and driver’s license and respond to coverage needs as required.
• Must be able to work comfortably in a small and busy office environment.
• Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.
• Must be flexible and adaptable with ever-changing assignments.
• Flexible schedule including early morning shifts.

Pay rate: $25/hour

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For 25 years, Local Motion of Boston has served the group transportation needs of the greater Boston area offering corporate and executive transportation, employee shuttles, group transportation for weddings and celebrations as well as academic transportation such as school bus service for athletics, field trips and special events. Customers range from major employers, universities and private schools to hotels, event planners and private party individuals.

Why Beacon Mobility

We are a family of transportation companies across 25 states, providing Mobility Without Limits. Our focus to show that every ride matters by helping people live, learn, and achieve every day.

• Who we are
• Safe, reliable transportation for 100 Years
• Customized mobility solutions
• Serving students, patients, and 1,500+ communities
• Nearly 20,000 employees strong
• What we do best
• People First Safety Always
• School Bus & Special Education Paratransit Non‑Emergency Medical Alternative Student Transportation
• Why it matters
• Transportation creates opportunity
• Mobility builds independence
• Every Ride Matters