Transportation Clerk

The SYGMA Network; Fort Worth (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

The SYGMA Network seeks a Transportation Operations Support to enhance second shift efficiency. The role includes driver check-ins, processing returns, ensuring DOT compliance, and providing clerical support. Ideal candidates possess strong multitasking, communication, and organizational skills, and have a high school diploma or GED.

Qualifications

• 2 years of prior customer service experience preferred.
• 2 years’ distribution/transportation experience in a high volume operation preferred.
• Valid driver's license with insurable record.

Responsibilities

• Check in returning drivers by verifying invoices and returned products.
• Ensure food safety protocols are followed during returns inspection.
• Monitor and record delivery exceptions for accurate reporting.

Skills

Multitasking

Customer Service

Attention to Detail

Communication

Organizational Skills

Problem Solving

Knowledge of DOT Regulations

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

JOB SUMMARY
This role supports the transportation department by handling driver check-ins, processing returns, maintaining DOT compliance, and performing clerical tasks to support efficient nightly operations. This is a 2nd shift position, and additional shifts and overtime may be required based on business needs.

RESPONSIBILITIES

• Check in returning drivers by verifying invoices, returned product, missed deliveries, and company property (pallets, totes, etc.).

• Inspect returns for restocking or customer credit eligibility, ensure food safety protocols are followed.
• Record delivery exceptions and apply correct reason/damage codes.
• Stage and separate returns; verify quantities and report overages for inventory re-entry.
• Review and process digital driver paperwork, including electronic logs, manifests, and vehicle inspection reports, ensuring accuracy and compliance.
• Dispatch drivers, including creating and distributing route packets, verifying equipment needs (pallet jacks, load bars, etc.), and ensuring all necessary documents and tools are prepared for a successful route start.
• Respond to driver and customer inquiries and assist with issue resolution.
• Answer phones, route calls, and relay messages.
• Run daily operational reports (e.g., observations, vehicle tracking).
• Perform other duties as assigned.

QUALIFICATIONS
Education

• High school diploma or GED required.

Experience

• 2 years of prior customer service experience preferred.
• 2 years’ distribution/transportation experience in a high volume, route delivery operation preferred.

Certificates, Licenses, and Registrations

• Valid driver's license with a driving record that meets the company's insurability standards.

Skills & Requirements

• Multitasking ability: Comfortable juggling phones, paperwork, driver check-ins, and data entry simultaneously.
• Customer service mindset: Professional and courteous when dealing with drivers, customers, and internal departments.
• Attention to detail: Critical for accurately processing paperwork, checking returned product, and logging data.
• Strong communication, organizational, and problem-solving skills.
• Knowledge of DOT regulations.
• Proficient in Microsoft Excel, Word and Outlook.
• Valid driver’s license with insurable record.
• Ability to lift up to 40 lbs and perform physical tasks as needed.

Must be available for second shift, including overtime and extra hours as needed.

Certificates, Licenses, and Registrations

• Valid driver's license with a driving record that meets the company's insurability standards.

Professional Skills

• Strong leadership, analytical and motivational skills.
• Knowledge of D.O.T. regulations.
• Proficient written and verbal communication skills.
• Expertise in Windows operating system and utilizing Excel and Word.
• Understanding of Manpower scheduling.

Physical Demand
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee may be required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl and talk and hear.
• The employee may have to lift up to 40 pounds.
• Specific vision abilities that may be required by this job include close vision and distance vision.