Helpdesk Clerk and Admin Support

Blue Purpose; Dallas (TX); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading data software company seeks an IT Support Administrator to manage ticketing systems and improve service delivery. The role requires strong organizational and communication skills, providing administrative support while emphasizing customer satisfaction. Candidates should have a Bachelor's degree and relevant experience in administration.

Qualifications

• 1–3 years of administrative or clerical experience preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills.

Responsibilities

• Monitor and manage ticketing systems for service requests.
• Analyze service desk performance metrics for improvement.
• Assist with administrative duties and special projects in Sales and Marketing.

Skills

Communication

Organizational Skills

Problem-solving

Customer Service

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Job Description

Job Description

This role is responsible for overseeing the efficient and effective management of IT support tickets, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. Other responsibilities will be administrative support for other departmental tasks, initiatives and events.

The individual will play a key role in incident management, coordinating resolution efforts, and improving the overall IT support process.

Location: Work from home, but must reside in Tampa Florida area.

Key Responsibilities:

• Ticket Management:
  • Monitor and manage ticketing systems to ensure timely tracking and resolution of service requests and incidents.
  • Prioritize tickets based on urgency, impact, and other criteria.
  • Communicate with users and stakeholders, providing updates on ticket status and managing expectations.
  • Escalate complex or critical issues to appropriate teams or personnel.
  • Document incidents and their resolutions for future reference and analysis.
• Service Improvement:
  • Analyze service desk performance metrics to identify areas for improvement.
  • Implement strategies and procedures to enhance service delivery and customer satisfaction.
  • Contribute to the development and maintenance of knowledge bases for efficient issue resolution.
• Communication:
  • Effectively communicate with technical teams, stakeholders, and end-users.
  • Provide clear and concise information, especially during critical incidents.
• General Office Administration:
  • Assist with Sales and Marketing with special projects and initiatives
  • Assist with general office administrative duties such as making travel arrangements, special events etc.

Skills and Qualifications:

• * Bachelor’s degree a plus
  • 1–3 years of administrative or clerical experience preferred
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Soft Skills:
  • Communicator - Excellent verbal and written communication and interpersonal skills.
  • Highly organized
  • Problem-solving and analytical skills.
  • Ability to work under pressure and handle complex situations.
  • Customer-centric approach and focus on delivering excellent service.
  • Professional demeanor and customer service skills

Company Description

ABOUT BLUE PURPOSE. Blue Purpose is a leading data software company focused on empowering Long Term Care nursing homes through innovative analytics and insights. Our platform, VIBE, helps facilities make data-driven decisions that improve care quality, compliance, and operational efficiency.

Company Description

ABOUT BLUE PURPOSE. Blue Purpose is a leading data software company focused on empowering Long Term Care nursing homes through innovative analytics and insights. Our platform, VIBE, helps facilities make data-driven decisions that improve care quality, compliance, and operational efficiency.