Transportation Claims Resolution Specialist: Auto Physical and Property Damage

Freddie Mac; Atlanta (GA); Remote; USD 55,000 - 75,000; Full time

Job summary

Freddie Mac is seeking a Claims Adjuster in Atlanta, GA to provide exceptional customer service while managing claims. The ideal candidate has a Bachelor's degree and at least 3 years of experience in claims adjusting. Enjoy a generous benefits package including health insurance and retirement plans while working remotely to balance work and life effectively.

Benefits

Generous health insurance with nationwide coverage

401(k) retirement plan with employer matching

Competitive PTO policy

Work from anywhere

Use of modern technology

Qualifications

• Minimum of 3 years of experience in transportation claims adjusting.
• Active adjuster license(s) required.
• Ability to analyze complex data and make sound decisions.

Responsibilities

• Provide high-quality customer service to policyholders and claimants.
• Manage claims and negotiate settlements within approved payment authority.
• Communicate with involved parties for claim resolution.

Skills

Customer Service

Negotiation

Data Analysis

Education

Bachelor's degree or equivalent experience

Job description

Employer Industry: Insurtech

Why consider this job opportunity:
- Generous health-insurance package with nationwide coverage, vision, and dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy to ensure a fresh and energized workforce
- Work from anywhere to promote work-life balance, along with regular corporate retreats
- Opportunity to provide feedback that shapes the future of the claims process
- Use of modern technology, including an Apple laptop and additional quality-of-life equipment

What to Expect (Job Responsibilities):
- Provide prompt, courteous, and high-quality customer service to policyholders and claimants
- Gather necessary information from customers to initiate claims and explain coverage
- Manage an inventory of claims, establishing initial reserves and adjusting as necessary
- Communicate with involved parties and negotiate settlements within approved payment authority
- Oversee and direct outside investigative service providers to resolve claims

What is Required (Qualifications):
- Bachelor's degree (or equivalent experience in lieu of degree)
- Minimum of 3 years of experience in transportation claims adjusting, including first-party and third-party claims
- Active adjuster license(s) and willingness to obtain all necessary licenses within 45 days
- Knowledge of state regulations, policy provisions, and standard operating procedures
- Ability to analyze complex data and make sound decisions based on established guidelines

How to Stand Out (Preferred Qualifications):
- Commercial experience in claims adjusting
- Curiosity and motivation for problem-solving and challenging the status quo
- Desire for continuous professional development and learning opportunities
- Willingness to travel for client and claims needs

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