Transportation Claims Manager: Lead, Develop & Deliver

AmTrust Financial Services Inc.; United States; On-site; USD 78,000 - 130,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

AmTrust Financial Services Inc. in the United States seeks a Claims Manager for the Transportation Department to lead a team handling Commercial Auto and Motor Carrier bodily injury claims.

The role includes coaching, coverage and liability guidance, and settlement strategy across multiple states. The position requires multi-state experience with a preference for office attendance; remote work may be available based on qualifications.

Qualifications

• Minimum of two (2) years of team leadership experience in liability insurance claims.
• Minimum of five (5) years of bodily injury claims experience.
• Bachelor’s degree or equivalent work experience.
• Valid claims adjuster’s license in appropriate jurisdictions or ability to obtain such.
• Multi-jurisdictional expertise.
• Thorough understanding of tort and contract laws, principles of coverage, and liability insurance in general.
• Ability to manage a diverse group of claims professionals located in multiple offices.
• Ability to mentor, train, and be a leader within the organization.
• Ability to plan, organize, delegate, and develop direct reports.
• Ability to synthesize and draw conclusions from large amounts of data; translates the data into actions and results.
• Demonstrates drive and ambition to achieve goals and outstanding results.
• Embraces changes; invites feedback related to performance and deals constructively with criticism.

Responsibilities

• Owns the development and performance of Commercial Auto and/or Motor Carrier claims teams, ensuring quality, accuracy, and timely resolution of bodily injury claims.
• Assigns new claims to team members based on complexity and staff skill set.
• Oversees reserving, documentation, litigation management, evaluation, negotiation and settlement of claims.
• Ensures customers receive quality service and advocates claims customer service excellence by understanding the customer experience.
• Performs regular manager reviews and quality audits to ensure compliance with standards and procedures.
• Participates in claims roundtable discussions on coverage, liability and damages assessments.
• Manages personnel administration including employee evaluations and performance.
• Creates an environment that ensures transparency, accountability, training, and development.
• Prepares periodic reports and monitors system reports for adherence to standards.
• Reviews processes/workflows to identify efficiency improvements.
• Other tasks as assigned by AVP/VP.
• Reviews and analyzes processes, procedures and workflows to identify opportunities for improvement.

Skills

Team leadership

Mentoring

Data analysis

Multi-jurisdictional experience

Education

Bachelor’s degree or equivalent

Job description

AmTrust Financial Services Inc. in the United States seeks a Claims Manager for the Transportation Department to lead a team handling Commercial Auto and Motor Carrier bodily injury claims.

The role includes coaching, coverage and liability guidance, and settlement strategy across multiple states. The position requires multi-state experience with a preference for office attendance; remote work may be available based on qualifications.