Transportation Care & Scheduling Coordinator

Local 459; Grand Rapids (MI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

403(b) retirement with company match (

Generous Paid Time Off (PTO)

Tuition reimbursement and scholarship

Employee Assistance Program

Company-paid life insurance

Job summary

Hope Network is seeking a Customer Care Coordinator in Grand Rapids, MI to be a key contact for transportation customers, passengers and caregivers. You will coordinate ride requests, process applications, and create efficient route schedules to ensure safe, reliable service.

The role requires strong communication, multitasking, and a compassionate approach to working with seniors and people with disabilities.

Qualifications

• Customer-focused and professional with a commitment to helping others.
• Strong communication and relationship-building skills.
• Organized and able to manage multiple priorities.
• Adaptable and able to respond to changing or time-sensitive situations.
• Strong problem-solving skills and attention to detail.
• Able to work independently while also contributing to a collaborative team.
• Compassionate and respectful toward seniors and individuals with disabilities.

Responsibilities

• Answer customer calls and provide helpful, professional support
• Enter and coordinate ride requests to support accurate and timely transportation
• Process new customer applications and recertifications
• Coordinate communication between passengers, caregivers, drivers, and scheduling staff
• Create route schedules and schedule trips to support on-time transportation
• Identify and help resolve no-shows, late routes, and other transportation concerns
• Help develop safe, efficient, and cost-effective solutions to service challenges
• Communicate safety concerns and important information to the appropriate team members
• Work collaboratively with the Transportation team to support excellent customer service
• Maintain regular and predictable attendance in this full-time, in-office role
• Fill in for driver vacancies when needed

Skills

Customer service

Call center

Scheduling

Transportation

Healthcare

Communication

Education

High school diploma/GED

Job description

Hope Network is seeking a Customer Care Coordinator in Grand Rapids, MI to be a key contact for transportation customers, passengers and caregivers. You will coordinate ride requests, process applications, and create efficient route schedules to ensure safe, reliable service.

The role requires strong communication, multitasking, and a compassionate approach to working with seniors and people with disabilities.