Transportation Assistant

U.S. Department of Veterans Affairs; Vancouver (WA); On-site; USD 48,000 - 63,000; Full time

Job summary

Join a leading government organization as a Transportation Assistant, providing vital support for veterans' transportation needs. This full-time role entails coordinating transportation logistics, ensuring smooth operations for the Veteran Transportation Program, and engaging with various stakeholders to deliver exceptional service.

Benefits

Health benefits

Annual leave

Participation in vaccination program

Qualifications

• At least one year of specialized experience equivalent to GS-5 level.
• Understanding of transportation methods and practices.
• Experience using navigation systems and mapping.

Responsibilities

• Handling transportation logistics for Veterans.
• Communicating with Veterans and healthcare staff.
• Arranging and documenting transportation plans.

Skills

Understanding of transportation regulations

Effective communication

Familiarity with software systems (Route Match, CPRS, VISTA)

Job description

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U.S. Department of Veterans Affairs provided pay range

This range is provided by U.S. Department of Veterans Affairs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$48,443.00/yr - $62,973.00/yr

Summary

The purpose of this position is to provide support for the Veteran Transportation Program (VTP). The Incumbent will be the Veterans Transportation Service (VTS) dispatcher for the VA Portland Health Care System (VAPORHCS) -OR- Vancouver VA Medical Center

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Duties

• *THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***
  
  

Major Duties:

• Communicates with all involved, to include Veterans, caretakers, clinical and voluntary staffs, as well as the Senior Management Team, to ensure the program's success.
• Uses software such as Route Match, Computerized Patient Record System (CPRS) and Veterans Information Systems and Technology Architecture (VISTA) or other systems/programs initiated by the national program office for establishing and managing VTS workload requirements.
• Responsible for collecting/compiling and entering all required data at the time the VTS support requirement is established.
• Responsible for arranging transportation for Veterans using the VTS vehicles and other available transportation resources.
• Corresponds with physicians, Veterans, and VTS drivers to determine the transportation plan that best meets the Veterans needs and prepare appropriate documentation and /or scheduling for Veterans according to VTP guidelines.
• Makes special arrangements for Veterans per physician documentation according to Veterans' medical condition and/or needs and is also responsible to secure reservations for a seat on one of the VTS vehicles.
• Responsible for forwarding all correspondence to the appropriate department via itinerary or stated preferences with destination and time.
• Acts as liaison between transportation services and Veterans to ensure that the VTS vehicles are being used properly.
• Ensures proper directions are available as the VTS driver arrives at the facility to deliver patient to clinics for each appointment, picked up after the appointment, and returned home.
• Performs all duties as assigned.
  
  

Work Schedule: Monday - Friday, 10:00am - 6:30pm PST

Recruitment & Relocation Incentives: Not authorized

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• 
  
  Physical Requirements: The work is sedentary in nature. No unusual physical demands are placed on the employee.
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details.
  
  

Qualifications

Minimum Qualifications for Transportation Assistant GS-6.

Possess at least one year of specialized experience equivalent to the next lower grade level of GS-5 in Federal service that has equipped me with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience is understanding of transportation regulations, methods and practices to perform a wide variety of interrelated or nonstandard transportation support assignments; extracting information and mileage from a road atlas and city street maps, effectively utilizing mapping and navigation systems.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

This job does not have an education qualification requirement.

Additional information

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

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• Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Government Administration

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