Transportation Assistant

Veterans Health Administration; Atlanta (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

The Veterans Health Administration is seeking a Transportation Assistant — Beneficiary Travel Assistant to serve as the primary contact for veterans' transportation needs. The role requires knowledge of the organization’s mission and impact on patients and the community.

The incumbent will handle scheduling and documentation related to beneficiary travel while adhering to program guidelines. Applicants must meet time-in-grade requirements and possess relevant specialized experience or education

Qualifications

• One year of specialized experience equivalent to GS-4: arranging transportation, reviewing eligibility, calculating mileage, scheduling trips, maintaining records.

Responsibilities

• Serve as primary contact to Veterans for transportation needs.
• Arrange transportation for individuals.
• Review documents to verify eligibility for transportation services.
• Calculate mileage and travel costs.
• Schedule trips with customers and staff.
• Maintain records using computer systems.

Education

4 years education above high school

Tools

Computer systems

Job description

The incumbent serves as a Transportation Assistant - Beneficiary Travel Assistant acts as primary contact to Veterans for transportation needs. The incumbent in this position will be required to have an overall knowledge of the organization, its mission, goals and impact on patients, personnel, community, and the nation.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/08/2026.

Time-In-Grade Requirement:

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS‑5 position you must have served 52 weeks at the GS‑4. The grade may have been in any occupation, but must have been held in the Federal service. Note: Employees may be advanced to GS‑5 without meeting a minimum service period in a lower grade, if the position to be filled is no more than two grades above the lowest grade the employee held within the preceding 52 weeks under their latest non‑temporary competitive appointment. An SF‑50 that shows your time‑in‑grade eligibility must be submitted with your application materials. If the most recent SF‑50 has an effective date within the past year, it may not clearly demonstrate you possess one‑year time‑in‑grade, as required by the announcement. In this instance, you must provide an additional SF‑50 that clearly demonstrates one‑year time‑in‑grade. Note: Time‑In‑Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below.

Specialized Experience:

You must have one year of specialized experience equivalent to at least the next lower grade GS‑4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• arranging transportation for individuals
• reviewing documents to verify eligibility for transportation services
• calculating mileage and travel costs
• scheduling trips with customers and staff
• using computer systems and software to maintain records.

Note: NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35‑40 hours of work per week. Part‑time experience will be credited on the basis of time actually spent in appropriate activities.

OR, Education:

Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.

One year of full‑time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.

OR, Combination Education and Experience:

You must possess equivalent combinations of successfully completed post‑high school education in excess of the first 60 semester hours (beyond the second year) and specialized experience as described above, which meet the total experience requirements for this grade level. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

Note: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35‑40 hours of work per week. Part‑time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:

This work is typically sedentary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https