Transportation Account Specialist — Start Here, Grow Fast

Truenorth-Companies; Cedar Rapids (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Annual Bonus

Medical, Dental, Vision, Life, and Dis

Disability Insurance

401(k) with Company Contributions

Paid Holidays

Tuition reimbursement and paid certs

Employee Assistance Program (EAP)

Job summary

TrueNorth is seeking an Account Specialist to join our Transportation team on-site in our Cedar Rapids, IA office. The primary responsibility is to provide consistent, timely, and accurate service to support transportation clients, carriers, and account management teams.

As you gain experience, you can progress to Account Specialist II and beyond, taking on more complex tasks with greater ownership. TrueNorth encourages internal growth across divisions and values collaboration and

Qualifications

• High School diploma or GED required; degree preferred.
• Experience in the insurance industry is a plus.
• Customer service experience is preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Licenses and designations per role may be required within timeframes.

Responsibilities

• Deliver consistent, high-quality service to clients via email, phone, and other channels.
• Support transportation clients, carriers, and account management teams.
• Create and send proof of insurance for clients and lienholders.
• Prepare or assist in policy delivery and renewal processes.
• Follow up on incomplete applications and change forms.
• Update client management systems and process documents accurately.
• Prioritize work to ensure on-time, organized completion.
• Build and maintain strong client relationships and cross-team collaboration.

Skills

Customer Service

Communication

Attention to Detail

Team Orientation

Problem Solving

Trustworthy with Confidential Info

Adaptability

Time Management

Education

High School Diploma or GED

Two- or Four-Year Degree Preferred

Insurance Industry Experience Preferred

Customer Service Experience Preferred

Microsoft Office Proficiency

Tools

Microsoft Office

Agency Management System

Job description

TrueNorth is seeking an Account Specialist to join our Transportation team on-site in our Cedar Rapids, IA office. The primary responsibility is to provide consistent, timely, and accurate service to support transportation clients, carriers, and account management teams.

As you gain experience, you can progress to Account Specialist II and beyond, taking on more complex tasks with greater ownership. TrueNorth encourages internal growth across divisions and values collaboration and