Account Specialist - Transportation

First MainStreet partnership; Cedar Rapids (IA); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Annual Bonus

Medical, Dental, Vision Insurance

401(k) with Company Contributions

Responsible Time Off

Paid Volunteer Time Off

Tuition reimbursement

Employee Assistance Program

Job summary

First MainStreet partnership is looking for an Account Specialist in Cedar Rapids, IA to join the Transportation team. This position requires strong customer service skills, with an emphasis on handling a high volume of calls efficiently. Candidates should be self-motivated, organized, and able to thrive in a fast-paced environment.

The role offers a hybrid work schedule, an opportunity to receive ongoing training, and a range of benefits, including annual bonuses, health insurance, and tuition reimbursement among others.

Qualifications

• Managing high call volumes or similar workload is required.
• One year of customer service experience is preferred.
• Ability to obtain P&C license within 30 days of employment.

Responsibilities

• Answer incoming calls professionally, handling 40-60 calls daily.
• Maintain quality customer service by providing accurate service.
• Maintain and update client management systems as necessary.
• Manage requests such as processing applications.
• Build and maintain strong relationships with clients.

Skills

Excellent verbal communication and phone skills

Self-motivated individual

Strong work ethic

Collaborative team player

Ability to multitask

Strong organizational and time management skills

Strong attention to detail and accuracy

Education

High School diploma or GED

Two or four-year degree (preferred)

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Account Specialist - Transportation

Regular Full-Time Cedar Rapids, IA, US

8 days ago Requisition ID: 1991

TrueNorth is seeking an Account Specialist with strong customer service and call-handling experience to join our Transportation team in Cedar Rapids, IA. The ideal candidate is a quick learner who is comfortable working in a fast‑paced environment, managing high call volume, and navigating multiple systems while servicing transportation clients. TrueNorth uses our core values of Exceptionalism, Collaboration and Resourcefulness to enthusiastically serve our clients, colleagues and communities. Our ideal candidates are hungry, humble and smart!

What TrueNorth Offers

• Annual Bonus
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with Company Contributions
• Responsible Time Off (RTO): Flexible time off with a required minimum to ensure rest and balance, plus 11 paid holidays
• Paid Volunteer Time Off and Donation Match Program
• Tuition reimbursement and paid certifications, licenses, designations
• Employee Assistance Program (EAP) and wellness program with financial incentives
• Hybrid Work Schedule
• $3,000 Referral Bonus

Essential Job Functions

• Answer incoming calls professionally and efficiently, handling an average of 40-60 calls per day to support client service needs
• Maintain quality customer service with clients daily by providing consistent, timely and accurate service
• Maintain and update client management systems as necessary
• Manage requests such as processing applications, making policy changes, etc.
• Create and send proof of insurance for clients, lienholders, and other interested parties
• Increase industry and job knowledge as measured by attendance at continuing education, attaining, or updating designations, and participation in other agency training offerings
• Build and maintain strong, long-lasting relationships with clients, both internal and external
• Meet new and renewal or project deadlines as set between you and your Leader
• Organize time in advance so all work and projects are completed on time and with appropriate content and organization
• Demonstrate the ability to expand knowledge by assuming new responsibilities in the department or working on department projects
• Maintain confidentiality of client and company information

Credentials

• High School diploma or GED required, two or four-year degree preferred
• Experience managing high call volumes or similar workload required
• One year of customer service experience is preferred
• Experience in the insurance industry is preferred
• Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions
• Ability to obtain P&C license within 30 days of employment

Skills

• Excellent verbal communication and phone skills
• Self-motivated individual with a growth mindset who thrives in a fast-paced, changing environment
• Strong work ethic and commitment to professionalism and confidentiality
• Collaborative team player
• Willingness to learn new skills and new industries
• Ability to multitask
• Strong organizational and time management skills
• Strong attention to detail and accuracy
• Ability to work well independently

Equal Employment Opportunity

TrueNorth makes all employment-related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws.