Transportation Account Specialist: Growth Path & Benefits

First MainStreet partnership; Cedar Rapids (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Annual Bonus

Medical/Dental/Vision/Life Insurance

401(k) with Company Contributions

Paid Holidays

Job summary

TrueNorth seeks an entry-level Transportation Account Specialist to provide timely, accurate service to transportation clients and carriers at the Cedar Rapids office. The role focuses on processing insurance documentation, client communications, and renewal support to keep client accounts properly covered.

You’ll grow within the Transportation team, advancing to higher accountability as you gain experience, with training and internal growth opportunities across divisions.

Qualifications

• High School diploma or GED required; two- or four-year degree preferred
• Property & Casualty license required within 30 days of start date
• Experience in the insurance industry preferred
• One year of customer service experience preferred
• Experience with Microsoft Office including Word, Excel, Outlook, and basic PowerPoint functions

Responsibilities

• Deliver consistent, high-quality service to clients daily via email, phone and other channels.
• Assist across the Transportation team’s shared activities to meet client and service needs.
• Create and send proof of insurance for clients, lienholders, and others.
• Prepare or assist in policy delivery and renewal documentation.
• Follow up with clients on incomplete applications and change forms.
• Maintain and update client management systems as necessary.
• Prioritize work activities to ensure tasks are completed on time.

Skills

Customer service

Attention to detail

Communication

Organizational skills

Teamwork

Confidentiality

Education

High School diploma or GED

Tools

Microsoft Office

Office basics

Job description

TrueNorth seeks an entry-level Transportation Account Specialist to provide timely, accurate service to transportation clients and carriers at the Cedar Rapids office. The role focuses on processing insurance documentation, client communications, and renewal support to keep client accounts properly covered.

You’ll grow within the Transportation team, advancing to higher accountability as you gain experience, with training and internal growth opportunities across divisions.