Transport/IP (TRIP) NOC Technician

By Light Professional IT Services; Washington Terrace (UT); On-site; USD 55,000 - 80,000; Full time

Job summary

Join a leading company as part of a team supporting critical IT operations for the Defense Information Systems Agency. This role requires expertise in network monitoring and fault management, including the ability to work independently in a 24/7 environment. You will play a key role in ensuring operational continuity and efficiency while adhering to strict security protocols. Ideal candidates will have IAT Level 2 certification and advanced knowledge of networking technologies.

Benefits

Competitive salary

Opportunities for certifications and professional development

Qualifications

• Must have IAT Level 2 certification.
• Ability to work in a 24/7 operation.
• Experience with alarm surveillance and fault management.

Responsibilities

• Monitor network events and manage ticket queues 24/7.
• Analyze alarms and support fault isolation of network elements.
• Provide situational awareness and technical advice to leadership.

Skills

Alarm Surveillance

Fault Management

LAN/WAN Maintenance

Performance Management

Networking Principles

Education

DoD-8570 IAT Level 2 Certification (Security+ CE or equivalent)

Tools

CISCO

Juniper

Optical Switching

MS Office Suite

Job description

Company Overview

By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.

Position Overview

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD), and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

Responsibilities

• Create and update tickets utilizing Remedy.
• Independently triages and manages ticket queues in respective technology, and provides feedback and guidance for tickets of concern.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across several monitoring tools.
• Incident Correlation and Fault Analysis: Proactively analyze alarms; provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information; identify the fault condition and its impacts; isolate root causes; coordinate correction of fault situations regardless of the fault in the infrastructure; assist in developing and maintaining a centralized, known error database containing defects, failures, causes, and repair actions including workarounds taken to resolve these failures in support of incident and problem resolution.
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits, or location of incidents.
• Incident Analysis (Fault Isolation): Support the fault isolation process; diagnose and troubleshoot utilizing procedures to isolate where the fault occurs; identify failed network element(s), e.g., systems, hardware, software, circuits, or facilities; activities include testing, fault troubleshooting, fault localization, fault logging, and assignment.
• Support all customers by providing global situational awareness support.
• Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary; verify that service has been restored upon resolution of all customer-initiated tickets.
• Network/Service Restoration: Restore networks and services to full operation; coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs; identify failures attributable to different causes and impacts; conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs); reroute routine circuits within 24 hours of notification; document reroutes in the configuration management database (CMDB); provide updates on outages from technicians and/or government incident tickets until resolution or a path to resolution is identified and documented in tickets.
• Provide 24/7/365 sustainment support for outages, degradation of services, and Tier 1/Tier 2 support.
• Provide timely situational awareness to leadership and the impacted community using approved communication methods; work directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities.
• Incident Escalation: Fault escalation, customer coordination and communications, ticket system updates, and status reporting utilizing procedures between Tier I and Tier II; record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Demonstrate knowledge of training, standard operating procedures, and tools within O&M; evaluate and provide feedback for training, SOPs, and tools; assist in monitoring training of Network controllers within O&M; assist in training junior-level Network controllers; effectively communicate with the O&M team, the customer, and outside leadership.
• Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers.
• Demonstrate comprehensive understanding of networking principles, theories, and concepts, with a broad understanding of related specialty areas.
• Provide advanced technical support of the DISN customer.
• Work independently on projects or assignments for future operations within O&M impacting the DISN.
• Resolve complex issues crossing multiple NOCs or domains within O&M.
• Demonstrate proficiency in specialized functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Required Experience/Qualifications

• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• Ability to work in a 24/7 operation.
• Experience with alarm surveillance, fault management, LAN/WAN maintenance, performance management.
• Advanced knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• General understanding of network topologies, transport, and IP.

Preferred Experience/Qualifications

• Tech control facility or cyber transport experience.
• Circuit actions and vendor experience.
• IP architecture experience.
• Telco NOC, inside or outside plant experience.
• Experience with MS Office suite: Outlook, Excel, Word, Access, PowerPoint, Teams.
• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional.

Security Clearance

• Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.