TRANSPORT / IP (TRIP) NOC TECHNICIAN

Leidos; Utah; On-site; USD 65,000 - 75,000; Full time

Job summary

A leading company is seeking a Transport/IP NOC Technician to support the Defense Information Systems Agency. This role involves monitoring network events, managing incidents, and providing technical support within a 24/7 operations center. The ideal candidate will possess a DoD-8570 IAT Level 2 certification and have experience with network management tools and protocols. A competitive salary range of $65,000 - $75,000 is offered, along with opportunities for professional growth.

Qualifications

• Must have DoD-8570 IAT Level 2 baseline certification at start date.
• Experience with alarm surveillance, fault management, LAN/WAN maintenance.
• Advanced knowledge in routers, switches, and crypto devices.

Responsibilities

• Monitor network events and manage ticket queues in real-time.
• Support fault isolation and incident analysis for network issues.
• Provide 24/7/365 sustainment support for outages and service restoration.

Skills

Alarm Surveillance

Fault Management

LAN/WAN Maintenance

Performance Management

Network Topologies

Education

DoD-8570 IAT Level 2 Certification

Tools

CISCO

Juniper

MS Office

Job description

Description

PROGRAM SUMMARY:

Our customer is the Defense Information Systems Agency (DISA), which provides GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our TRANSPORT / IP (TRIP) NOC for a TRANSPORT / IP (TRIP) NOC TECHNICIAN at Scott AFB.

Due to contract requirements, US Citizenship is required along with a current clearance.

Our anticipated salary range for this role is $65,000 - $75,000

PRIMARY RESPONSIBILITIES:

1. Create and update tickets utilizing Remedy.
2. Independently triages and manages ticket queues in respective technology, and provides feedback and guidance for tickets of concern.
3. Monitor network events and element management failures in real-time on a 24x7x365 basis across several monitoring tools.
4. Incident Correlation and Fault Analysis: Proactively analyze alarms; provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information; identify the fault condition and its impacts; isolate root causes; coordinate correction of fault situations regardless of the fault in the infrastructure; assist in developing and maintaining a centralized, known error database containing defects, failures, causes, and repair actions including workarounds taken to resolve these failures in support of incident and problem resolution.
5. Notify necessary points of contacts based on essential or heightened awareness networks, circuits, or location of incidents.
6. Incident Analysis (Fault Isolation): Support the fault isolation process; diagnose and troubleshoot utilizing procedures to isolate where the fault occurs; identify failed network element(s) such as systems, hardware, software, circuits, or facilities; activities include testing, fault troubleshooting, fault localization, fault logging, and assignment.
7. Support all customers, including providing global situational awareness support.
8. Fault Correction: Correct or replace faulty network elements, coordinating with other service providers as necessary; verify that service has been restored upon resolution of all customer-initiated tickets.
9. Network/Service Restoration: Restore networks and services to full operation; coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer SLAs; conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs); document reroutes in the configuration management database (CMDB); provide updates on outages until resolution is achieved.
10. Provide 24/7/365 sustainment support for outages, degradation of services, and Tier 1/Tier 2 support.
11. Provide timely situational awareness to leadership and impacted communities using approved communication methods.
12. Work directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities.
13. Incident Escalation: Fault escalation, customer coordination, communications, and ticket system updates and status reporting between Tier I and Tier II; monitor incident tickets escalated to operational infrastructure.
14. Demonstrate knowledge of training, standard operating procedures, and tools within O&M; evaluate and provide feedback for training and procedures; assist in monitoring and training Network controllers within O&M; communicate effectively with the O&M team, customers, and outside leadership.
15. Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers.
16. Provide advanced technical support of the DISN customer.
17. Work independently on projects or assignments impacting future operations within O&M and the DISN.
18. Resolve complex issues crossing several NOC domains within O&M.
19. Demonstrate proficiency in specialized functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

BASIC QUALIFICATIONS:

• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) at start date.
• Ability to work in a 24/7 operation.
• Experience with alarm surveillance, fault management, LAN/WAN maintenance, performance management.
• Advanced knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• General understanding of network topologies, transport and IP.
• Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.

PREFERRED QUALIFICATIONS:

• Tech control facility or cyber transport experience.
• Circuit actions and vendor experience.
• IP architecture experience.
• Telco NOC, inside or outside plant experience.
• Experience with MS Office suite: Outlook, Excel, Word, Access, PowerPoint, Teams.
• Experience with alarm surveillance, fault management, LAN maintenance, performance management, change management.
• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional.