TRANSPORT / IP (TRIP) NOC TECHNICIAN

Leidos; O'Fallon (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

A leading company is seeking a Transport/IP NOC Technician to support the Defense Information Systems Agency. This role involves monitoring network events and managing fault analysis in a 24/7 operations center. Candidates must have relevant certifications and experience in network management. The position requires US citizenship and a security clearance.

Qualifications

• Must have DoD-8570 IAT Level 2 certification at start date.
• Experience with alarm surveillance, fault management, LAN maintenance.
• Active Secret security clearance required.

Responsibilities

• Monitor network events and manage fault analysis 24/7.
• Coordinate fault correction and network restoration.
• Provide technical advice and support to customers.

Skills

Security+ CE

Alarm Surveillance

Fault Management

LAN Maintenance

Performance Management

Network Topologies

Education

DoD-8570 IAT Level 2

Tools

CISCO

Juniper

Optical Switching

MS Office

Job description

Description

PROGRAM SUMMARY:

Our customer is the Defense Information Systems Agency (DISA), which provides GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our TRANSPORT / IP (TRIP) NOC for a TRANSPORT / IP (TRIP) NOC TECHNICIAN at Scott AFB.

Due to contract requirements, US Citizenship is required along with a current clearance.

**Our anticipated salary range for this role is $65,000 - $75,000**

PRIMARY RESPONSIBILITIES:

1. Create and update tickets utilizing ITSM.
2. Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
3. Incident Correlation and Fault Analysis: Proactively analyze alarms; provide detailed analyses; lead to resolution of alarm conditions, including filtering and correlating fault information; identify fault conditions and impacts; isolate root causes; coordinate correction of fault situations regardless of infrastructure faults.
4. Notify necessary points of contact based on network, circuit, or incident location.
5. Incident Analysis (Fault Isolation): Support fault isolation; diagnose and troubleshoot using procedures to locate faults; identify failed network elements such as systems, hardware, software, circuits, or facilities; activities include testing, fault troubleshooting, fault localization, fault logging, and assignment.
6. Support all customers, including providing global situational awareness support.
7. Fault Correction: Replace or repair faulty network elements; coordinate with service providers; verify service restoration upon ticket resolution.
8. Network/Service Restoration: Restore networks and services; coordinate with providers; document reroutes; provide outage updates until resolution.
9. Provide 24/7/365 support for outages, degradation, and Tier 1/Tier 2 support.
10. Provide timely situational awareness to leadership and impacted communities using approved communication methods.
11. Work directly with Shift lead and O&M leadership for guidance.
12. Incident Escalation: Manage fault escalation, customer communication, and ticket updates; monitor incident tickets escalated to operations.
13. Demonstrate knowledge of training, SOPs, and tools within O&M; evaluate and provide feedback; assist in training network controllers.
14. Provide technical advice to peers and customers for resolving complex issues.
15. Demonstrate proficiency with DISN functions: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

BASIC QUALIFICATIONS:

• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) at start date.
• Ability to work in a 24/7 operation.
• Experience with alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• Understanding of network topologies, both transport and IP.
• Active Secret security clearance, with ability to obtain and maintain Top-Secret clearance.

PREFERRED QUALIFICATIONS:

• Tech control or cyber transport experience.
• Circuit actions and vendor experience.
• IP architecture experience.
• Telco NOC, inside or outside plant experience.
• Experience with MS Office suite: Outlook, Excel, Word, Access, PowerPoint, Teams.
• Experience with alarm surveillance, fault management, LAN maintenance, performance management, change management.
• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional.

Original Posting:

April 4, 2025

For U.S. Positions: While subject to change, Leidos expects this job requisition to remain open for at least 3 days, closing no earlier than 3 days after the posting date.

Pay Range:

Pay Range $46,800.00 - $84,600.00

Note: The Leidos pay range is a guideline and not a guarantee. Factors such as responsibilities, education, experience, skills, internal equity, market data, bargaining agreements, or legal considerations may influence actual compensation.