Transport/ IP (TRIP) NOC Technician

Leidos; O’Fallon (IL, MO); On-site; USD 39,000 - 72,000; Full time

Job summary

An established industry player is seeking a dedicated NOC Technician to join their team at Scott AFB, IL. This role involves supporting critical GIG capabilities and services within a 24/7 operations center. The ideal candidate will have a strong background in network monitoring, fault management, and incident analysis, ensuring seamless service restoration and customer support. You'll engage with advanced technologies and work collaboratively to maintain high standards of operational excellence. If you're passionate about technology and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Must have DoD-8570 IAT Level 2 certification at start date.
• Experience with alarm surveillance and fault management required.

Responsibilities

• Monitor network events and manage fault analysis in real-time.
• Provide 24/7 support for outages and service restoration.

Skills

Alarm Surveillance

Fault Management

LAN Maintenance

Performance Management

Incident Analysis

Network Topologies

Communication Skills

Education

High School Diploma

Tools

Remedy

MS Office Suite

CISCO

Juniper

SolarWinds

Job description

Description

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

Job Description:
The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our TRANSPORT / IP (TRIP) NOC for a TRANSPORT / IP (TRIP) NOC TECHNICIAN at Scott AFB, IL.

Primary Responsibilities:

• Create and update tickets utilizing Remedy.
• Monitor network events and element management failures in real-time on a 24x7x365 basis.
• Incident Correlation and Fault Analysis:
  • Proactively analyze alarms.
  • Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.
  • Identify the fault condition and its impacts.
  • Isolate root causes.
  • Coordinate correction of fault situations regardless of the fault in the infrastructure.
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents.
• Incident Analysis (Fault Isolation):
  • Support the fault isolation process.
  • Diagnose and troubleshoot utilizing procedures to isolate where the fault occurs.
  • Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
  • Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.
• Support all customers to include providing global situational awareness support.
• Fault Correction:
  • Correct/replace faulty network elements, coordinating with other service providers as necessary.
• Verify that service has been restored upon resolution of all customer-initiated tickets.
• Network/Service Restoration:
  • Restore networks and service to full operation.
  • Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
  • Identify failures that are attributable to different causes and impacts.
  • Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
• Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Demonstrate general knowledge of training, standard operating procedures, and tools within O&M.
• Effectively communicate with the O&M team and the customer.
• Work directly with Shift lead and O&M leadership for guidance.
• Demonstrate proficiency in functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Basic Qualifications:

• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• Ability to work in a 24/7 operation.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in two or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• General understanding of network topologies, both transport and IP.
• Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.

Preferred Qualifications:

• Tech control facility or cyber transport experience.
• Circuit actions and vendor experience.
• IP architecture experience.
• Telco NOC, inside or outside plant experience.
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management.
• Any additional certifications to include: CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional Program.

Required Education and Experience:

• High school and 1-3 years of experience.

GSMO

Original Posting:

March 19, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $39,650.00 - $71,675.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.