Transport Dispatcher - Nights

Dead River Company; Bangor (ME); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental insurance

Vision Insurance

Company Provided Life insurance

Short-term and Long-term disability

401(k) plan with company match

Paid time off and 10 paid holidays

Tuition Reimbursement for employees

Scholarships and grant for employee’s

Job summary

Dead River Company in Bangor, ME is seeking a Transport Dispatcher - Nights to coordinate trucks and drivers for timely, safe delivery of petroleum products across Northern New England. This role requires accurate scheduling, use of computerized dispatching and inventory systems, and professional communication with customers and drivers.

Responsibilities include monitoring retail and bulk inventories, managing driver hours under DOT rules, handling incidents and weather-related issues, and

Qualifications

• Minimum one year of experience in a computerized dispatch or logistics environment.
• Knowledge of the Transportation Industry.
• Familiarization with the Northern New England area.

Responsibilities

• Schedule and dispatch drivers according to guidelines for safe, on-time deliveries.
• Use computerized dispatching and inventory systems in daily workflow.
• Communicate with customers and drivers via phone, email, or in person.
• Monitor inventory levels at retail stations and bulk facilities.
• Manage driver hours per federal and DOT regulations.
• Address incidents such as weather, accidents, or equipment issues.
• Create accurate customer orders from calls, emails, and faxes.
• Coordinate with Maintenance on equipment out of service and repairs.
• Participate in on-call schedule covering nights, weekends, vacations.

Skills

Dispatch experience

Logistics knowledge

Customer communication

Education

High school diploma or GED

Tools

Computerized dispatch systems

Job description

$22.00 to $33.00 an Hour Depending on Experience.

Transport Dispatcher - Nights assists with the scheduling of transport trucks and drivers to ensure the timely, safe and efficient delivery of petroleum products, throughout Northern New England in support of the Energy Division’s Brand Promise, Guarantees and Pledges and Co-worker Pledges and Guarantees.

1. Schedules and dispatches drivers based on established guidelines during the course of the work week. The goal of this process is the efficient and effective use of resources to achieve safe and timely delivery of petroleum products.

2. Effectively and efficiently utilizes all computerized dispatching and inventory systems.

3. Interact professionally and demonstrate courteous behavior with customers and drivers on a daily basis via phone, electronic device, or in-person in regards to the planning scheduling, and delivery of products.

4. Monitors inventory levels for retail gasoline stations, LP facilities, and bulk storage facilities. The dispatcher must be familiar with all delivery locations, gains insight into consumption rates, and checks inventory levels at many sites using computerized monitoring systems.

5. Manages driver hours according to federal and state D.O.T. guidelines. All Dead River Transport drivers fall under the Federal guidelines relating to hours of service regulations.

6. Manages incidents and unusual situations that occur including weather related issues, accidents, equipment failure, run outs, no-fit situations, etc.

7. Create accurate, detailed customer orders from incoming phone calls, emails, faxes, etc. honoring Dead River Company’s commitment to “Deliver on a Promise”.

8. Interacts and communicates with the Maintenance Department in regards to equipment being out-of-service, equipment movement to and from DRT locations to vendors for repairs, services, and inspections, and coordinating relocation of equipment to DRT locations.

9. Participates in “on call” schedule with other designated personnel. This requires being on a rotating schedule that covers nights, weekends, and vacations.

Other Tasks:

Performs other work-related duties as assigned.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and 10 paid holidays
• Tuition Reimbursement for employees and Scholarships and grant for employee’s children
• Discounts on our products and services
• Work uniform and, boot and prescriptions safety glasses allowance
• Paid Training at our State-of-the-art institute
• Opportunity for growth!
• Opportunities at Several Locations in MA, ME, NH, and VT

Experience:

A minimum of one year of experience in a computerized dispatch or logistics environment is required. Knowledge base of the Transportation Industry. Familiarization of the Northern New England area.

Other Attributes Required:

• Strong communication and interpersonal skills
• Team work orientated
• Planning, prioritizing and scheduling skills
• Organized, attention to detail and analytical skills
• Ability to work independently
• Commitment to good customer relations
• Ability to work in a fast-paced, always changing and challenging environment

Education:

A high school diploma or GED is required.

Contacts:

On a daily basis the Dispatcher is in contact with customers, drivers, terminal personnel, contractors, and other DRC office staff. This position works closely with the Manager of Dispatch and Administration, mechanics, and the Transportation Manager.

Decisions Made:

Decisions are made relating to dispatching petroleum products and customer relations based on customer demand, priorities, and supply points for products. Some decisions are made in consultation with the Manager of Dispatch and Administration. and/or Transportation Manager. The Transport Dispatcher - Nights also makes decisions relating to drivers calling in during an emergency or other difficult situation.

Safety Considerations:

The main safety considerations relate to the safety of both equipment and personnel dispatched. A variety of safety related issues including weather and hours of service are important factors considered.

Equipment Used:

Computer, calculator, telephone, fax machine, copier, iPad, cell phone, laptop,

The work environment is a fast-paced office setting. On call work is completed via cell phone, iPad or laptop away from the central office.

Physical Requirements Analysis:

• The position requires frequent sitting with some standing and walking.
• There is frequent use of the hands/arms/fingers to reach, feel, handle paperwork, and input data into a computer
• There is frequent communication involving both talking and listening over the telephone and in person

Weight or Force Moved:

There is seldom a need to lift an object weighing in excess of 10 pounds.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.