Transport Dispatcher

Banner Health; Sun City West (AZ); On-site; USD 22,000 - 30,000; Part time

Job summary

Banner Del E. Webb Medical Center in Sun City West, AZ, is seeking a Patient Transport Dispatcher for part-time night shifts (6pm-6:30am, two 12-hour shifts weekly; Wednesday and Friday).

You will coordinate transport requests, direct the transport team, and support hospital operations across departments. Responsibilities include acting as the central dispatch hub, supervising staff, ensuring timely service, and maintaining clear communication with clinical teams.

Qualifications

• High school diploma or GED required; healthcare exposure preferred.
• Proficient in medical terminology and accurate communication.
• Ability to prioritize requests and coordinate transport efficiently.

Responsibilities

• Receive and prioritize transport requests for the facility.
• Dispatch staff and monitor ongoing transport needs in real time.
• Provide guidance and training to new staff on dispatch procedures.
• Serve as the central command point for facility-wide transport coordination.
• Log and track requests in hospital software and ensure coverage.
• Perform occasional quality checks and improve dispatch timeliness.
• Assist with transporting patients when needed following safety procedures.

Skills

Medical terminology

Communication

Problem solving

Interpersonal skills

Education

High school diploma or GED

Tools

Hospital dispatch software

MS Office

Job description

Primary City/State:Sun City West, ArizonaDepartment Name:Patient TransportWork Shift:NightJob Category:Clinical SupportGreat careers start with great training. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our team members. Apply today.Banner Del E. Webb Medical Center is dedicated to a high-tech, high-touch philosophy of care that has kept us a top healthcare choice in the Northwest Valley for more than 20 years. We are deeply committed to providing the highest quality of clinical care along with an excellent patient care experience.As a Patient Transport Dispatcher, you will be joining our very energetic and engaged Transport Services team that we like to call family! You will direct (and at times assist) the transport team in navigating patients, equipment, and lab specimens throughout the hospital.Available shift:PART-TIME (2 days / 12 hour shifts per week), night shiftWednesday and Friday, 6pm-6:30amEnjoy a flat rate $1/hour weekend shift differential and an 18%-night shift differential when applicable.Banner Del E. Webb Medical Center excels in providing extraordinary health care to residents of the northwest Valley of metro Phoenix and is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. With 391 licensed beds, the hospital provides a wide range of services, including acute medical and surgical services as well as intensive care, emergency and urgent care, inpatient/outpatient surgery, cardiac catheterization, neurology, orthopedics, oncology, urology, pulmonary, obstetrics and gynecology, outpatient diagnostic services, and adult behavioral services.POSITION SUMMARYThis position provides efficient and timely coordination of transport services within the assigned facility. Coordinates and prioritizes all service requests. Provides quality customer service to ensure requests are processed in a timely and efficient manner.CORE FUNCTIONS1. Receives and prioritizes a high volume of requests, dispatches staff in an efficient and timely manner as needed based on departmental guidelines and procedures. Utilizes problem solving skills and shows initiative to ensure that service goals are met.2. Provides general direction to the department staff. Assists in the orientation and training of new staff. May assist with the work flow of the department and ensures adequate staffing levels are available.3. Acts as the “Command Center” for facility-wide support service dispatching. Utilizes information received from healthcare staff and other departments to balance needs with available resources. Logs and tracks requests in software systems to assure they are assigned and covered.4. May perform quality assurance inspections for review and assists with the correction of deficiencies. Evaluates quality and timeliness of work performed by staff.5. May coordinate the maintenance of wireless communication devices, which may include, but is not limited to, pagers and two-way radios.6. Facility based position. Responsible for providing efficient and accurate dispatch services. Customers: all levels of staff, physicians, patients, family members, visitors, vendors and regulatory agencies.7. May occasionally assist with transporting patients as needed. Utilizes appropriate transfer techniques and safety procedures.MINIMUM QUALIFICATIONSHigh school diploma/GED or equivalent working knowledge. BLS certification required.Requires interpersonal skills to operate in a direct patient contact environment, as typically obtained by 12+ months of previous experience in a related healthcare setting. Proficiency with medical terminology and knowledge of patient transport services. Ability to interpret verbal and written information/instructions and effectively communicate and provide direction to others. Must demonstrate comprehensive knowledge of computer skills, organizational skills, problem solving skills, and ability to reassess tasks in a fast paced environment.PREFERRED QUALIFICATIONSPrior dispatch, patient transport or material management experience.Additional related education and/or experience preferred.EEO Statement:EEO/Disabled/VeteransOur organization supports a drug-free work environment.Privacy Policy:Privacy Policy